Department Description:
Retail SME was set up as a subsegment of PSB to manage all nonindividual
relationships below USD 100 K Retail SME teams prime focus is to offer best
products and services to Micro SME customers Trade advisory Forex sales and
Retail assets are key value additions for Retail SME proposition
Brief Description:
The incumbent shall be responsible to provide top quality service for day to
day business affairs to their customers
The job holder will also be responsible for managing the 360 degree
relationship with the customer This will include customer profiling catering
to the customers Forex Trade Asset requirements*
Further they will be required to achieve high levels of service standard and
maximize client satisfaction and ensure compliance with UAE Central Bank and
antimoney laundering regulations
Detailed Description:
1 Relationship Management
Qualitative
Develop and maintain strong working relationship with the customers
Retain existing clients through focused relationship management activities
Handle service quality and operational issues of the assigned portfolio
Facilitate in providing potential banking solutions based on identified needs
of the client
To keep up to date with latest market trends customer preferences changing
customers behaviour patterns and new products as well as regularly monitoring
activity by key competitors
2 Financial KPIs
Quantitative
Sell Cross sell banks products services to achieve the financial targets
Financial KPIs will include
Net New Money growth
Net interest income
Casa Fee Income
Revenue targets from sale of Forex Trade products to the clients managed
Retail Asset lending
Solicit new to bank and new to product leads
Identify opportunities to upsell and endeavour to close the deals with the
assistance from the Product Specialist and other stakeholders
Job Requirements:
1 Transactional Compliance Annual Reviews
Qualitative
As the first line of defence monitor customer transactions profile in line
with the AML sanctions policies of the bank
Under the regular reviews of the assigned customer portfolio and update CDD to
ensure compliance with regulatory requirements
Identify and analyse the areas of potential risk under the portfolio and
report them
Followup with the customer to update all required regulatory documents
including Trade License Passport visa copies and have the same updated on the
system
Resolution of compliance governance queriesalerts within the allotted TAT eg
PSS live bank queries TMU etc
Responsible to regularize retain customer accounts under the identified annual
High Risk Account Review list
2 Operational Responsibilities
Qualitative
To be fully aware of all policies relating to operational risk sales processes
antimisselling etc and comply with the same
To be responsible for ensuring uptodate compliance KYC and client profile for
each client as well as maintain a high level of confidentiality at all times
To be responsible for assessing customer risk suitability of products and
explaining appropriate products and services to meet client requirements
To safeguard the reputation of Emirates NBD by employing best practices and
acting in a professional manner at all times
To have full awareness of all policies and procedures issued in relation to
credit lending money laundering prevention and KYC
To comply with the above policies on an ongoing basis and report any
suspicious transactions immediately to the supervising managers
Additional Details:
Graduate preferably Business Finance Accounting
Essential
Banking experience atleast 4 to 5 years
SME experience would be an advantage Essential
Knowledge of basic banking operation
Adherence to policies and procedures
Knowledge of Compliance regulation
Well verse with MS office skills Essential
Goal oriented focused sales driven
Good team player
Selfmotivated enthusiastic good learner
Customer service oriented Essential
Age 23 Above
Any
Any
NA Essential
Qualifications
AS Mentioned in the JD
Primary Location : United Arab Emirates-Dubai-Dubai - Nadd Al Shiba,
Meydan, Building N
Job : Customer Service
Organization : Business Banking
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job
Job Posting : Feb 8, 2023, 2:34:33 AM
**Department Description:** Retail SME was set up as a subsegment of PSB to manage all nonindividual relationships below USD 100 K Retail SME teams prime focus is to offer best products and services to Micro SME customers Trade advisory Forex sales and Retail assets are key value additions for…
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