BUSINESS TRAVEL CONSULTANT

Dubai, UAE
30th November
REPORTING TO: OPERATIONS LEAD / OPERATIONS MANAGER
Reed & Mackay leads the global travel and event management arena with
extraordinary service and proprietary, client-led technology. Ranked first in
the Sunday Times International Fast Track ‎2020, we are a business that is
always looking forwards, while ensuring that we're everything that our clients
need today. In May ‎2021, we became part of the TripActions Group, and together
we are setting the agenda for the future of business travel. Reed & Mackay has
an enviable reputation for exceptional service through delivering strategic
travel management solutions to an expanding base of clients in its chosen
client sectors. The main role of a Business Travel Consultant is to build
relationships and understand the needs of our clients while delivering a
'high-touch' service.
WHAT YOU 'LL DO:
* Provide a dedicated service to a portfolio of corporate clients
* A desire to always exceed client expectations
* To demonstrate proactive thinking when providing travel solutions
* Ensure Duty of Care when creating the travel itineraries for the guest
* Provide added value to clients through specialist supplier relationships
* Exceptional communication skills with timely responses to calls and emails
* Quality Control across all aspects of our procedures and processes
* Able to provide the most cost-effective solutions using all available sources
* To always comply with the clients travel policies and guidelines
* To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
* To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
* To meet all deadlines as required, internally or client driven SLA's
* To adopt a learning attitude and attend relevant training / coaching as required
* Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
* Reach the revenue and profit targets
WHAT WE 'RE LOOKING FOR:
* Has achieved a continuous record of experience in a core business travel environment
* Minimum qualification level to Fares & Ticketing
* Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
* Have a 'team player' approach to an office environment
* Experience in using MS Word and Excel software packages
* Excellent interpersonal skills
* Sound knowledge of the Corporate Clientele / Oil & Gas industry
* Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
* Understanding of crew rotation and crew sheets
* Ability to monitor and manage hotel allocations
* Fully conversant in Passport and visa requirements and processing
REQUIREMENTS:
* This is an office-based role. (R&M Office premises or Client Location)
* Ability to work in a ‎24/‎7 shift pattern, ‎5 days a week
* Manage duty mobile and laptop during operational requirements
INTERNAL RESPONSIBILITIES:
* Responsible for assisting with compliance to Reed & Mackay's certification programmes and policies.
NEXT STEPS:
If you believe this role is for you, please send your CV to
[email protected]