TRAVEL CONSULTANT

Job Purpose: The jobholder is a front-line staff member and a part of a ‎24/‎7
team who has to provide clients and potential clients superior and a
consistent quality of travel services with the objective to sell Airline
tickets, travel related products and give travel related information.
Proactively service our customers via various channels (retail, phone,
WhatsApp, email), supporting them with queries, amendments, pro-active
disruption management and travel bookings. Convert maximum number of enquiries
into sales through efficient and friendly customer service. Job Outline: -
Provide the highest standard of customer service to all clients whether
Retail, Government or Corporate, using all tools that are made available.
Attend all customer queries in a timely and appropriate manner. - Build
valuable relationships with your customers & suppliers, ensuring your tone of
voice, language and contact are in line with our brand guidelines and ensure a
positive result for our clients. - Offer products, services, and loyalty
programmes that are contracted by dnata Travel and offer information on
destination and product to all customers to ensure that it meets their travel
requirements. - Maximise the sales/consultation opportunity to cross
sell/upsell any relevant auxiliary product to maximize revenue. Drive
additional ancillary revenue through the sale of tours, excursions and
activities. - Inform customers about mandatory requirements covering their
journey such as passport, visa, health and Insurance requirements as well as
other details such as check-in place and time. - Maintain excellent working
relationships with clients to update them on new products and services while
at the same time work towards constantly improving working relationships. -
Listen to our customers carefully, understanding their exact needs and
requirements, wow them through our surprise and delight service. Put things
right when things go wrong, ensuring that our customers leave with only a
positive experience of us. - Ensure that all forms of contact are handled
quickly and with a friendly can-do attitude, whilst achieving and exceeding
service & sales performance targets against key performance indicators. -
Adhere to all of the set standards of our customer feedback program, and any
internal audit standards to ensure that we comply with the expected benchmark
defined by the customer audit team. SPECIFIC JOB ACCOUNTABILITIES In Resort
Service & Guest Experience Centre: - Provide award winning service on holiday
for our customers, primarily face to face, but also over the phone, via SMS &
WhatsApp and through our new App Chat functionality. - Work with our airlines
Network Control and Reservation Services team, Destination Management
Companies and hotels around the world. Monitor the network and ensure Emirates
Holidays customers are proactively supported and looked after. - Play an
instrumental role within theCrisis incident team, in the event of Force
Majeure, crisis or cancellation situations during the holiday experience.
Qualifications & Experience: Experience: - ‎1+ year of experience in
Commercial/Sale .Reservations/Ticketing/ravel & Tourism/ Customer Service.
Qualifications: - ‎12 Years schooling or equivalent Knowledge/skills: - Ability
to understand the importance of exceptional customer experiences and exceeding
our customers expectations. - A confident communicator with proven persuasive
and influencing skills able to thrive on a busy service and sales environment
to achieve performance & business targets. - Positive attitude and enjoys
working as part of a team. - A flexible approach with the ability to adapt to
different people, customers, challenges and ways of working. - Willing to keep
developing and able to take accountability for their own learning. - Ability
to listen to the customer, quickly identify their needs and think ahead to
anticipate them. - Excellent attention to detail and understands the impact of
errors on the business and customer. - IT literate and quick to learn. -
Flexibility to work shifts, including evenings, weekends and public holidays.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.