TRAVEL CONSULTANT

Job Purpose: The jobholder is a front-line staff member and a part of a team
who has to provide clients and potential clients superior and a consistent
quality of travel services. To sell Airline tickets, travel related products
and give travel related information. Proactively service our customers via
various channels (retail, phone, WhatsApp, email), supporting them with
queries, amendments, pro-active disruption management, meeting and events
bookings. Convert maximum number of enquiries into sales through efficient and
friendly customer service. Job Outline: - Generic - Provide the highest
standard of customer service to all clients whether Retail, Government or
Corporate, using all tools that are made available. Attend all customer
queries in a timely and appropriate manner. - Build valuable relationships
with your customers & suppliers, ensuring your tone of voice, language and
contact are in line with our brand guidelines and ensure a positive result for
our clients. - Offer products, services, and loyalty programmes that are
contracted by dnata Travel and offer information on destination and product to
all customers to ensure that it meets their travel and meetings and events
requirements. - Maximise the sales/consultation opportunity to cross
sell/upsell any relevant auxiliary product to maximize revenue. Drive
additional ancillary revenue through the sale of tours, excursions and
activities. - Inform customers about mandatory requirements covering their
journey such as passport, visa, health and Insurance requirements as well as
other details such as check-in place and time. - Maintain excellent working
relationships with clients to update them on new products and services while
at the same time work towards constantly improving working relationships. -
Listen to our customers carefully, understanding their exact needs and
requirements, wow them through our surprise and delight service. Put things
right when things go wrong, ensuring that our customers leave with only a
positive experience of us. - Ensure that all forms of contact are handled
quickly and with a friendly `can-do attitude, whilst achieving and exceeding
service & sales performance targets against key performance indicators. -
Adhere to all of the set standards of our customer feedback program, and any
internal audit standards to ensure that we comply with the expected benchmark
defined by the customer audit team.
Qualifications & Experience: -Commercial/Sales.Reservations/Ticketing : ‎1+
Year -‎12 Years schooling or equivalent : -Experience in
commercial/Sales/Reservations/Ticketing/ Travel & Tourism/ Customer Service.
-Knowledge/skills: - Someone who really understands the importance of
exceptional customer experiences and exceeding our customers expectations. - A
confident communicator with proven persuasive and influencing skills. -
Thrives on a busy service and sales environment and self-motivated to achieve
performance & business targets. - Positive attitude and enjoys working as part
of a team. - A flexible approach with the ability to adapt to different
people, customers, challenges and ways of - working. - Someone who wants to
keep developing and able to take accountability for their own learning. -
Ability to really listen to the customer, quickly identify their needs and
think ahead to anticipate them. - Excellent attention to detail and
understands the impact of errors on the business and customer. - IT literate
and quick to learn. - Flexibility to work shifts, including evenings, weekends
and public holidays.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.