TRAVEL CONSULTANT

Job Purpose: Job Purpose: The jobholder is a front-line staff member and a
part of a ‎24/‎7 team who has to provide clients and potential clients superior
and a consistent quality of travel services. To sell Airline tickets, travel
related products and give travel related information. Proactively service our
customers via various channels (retail, phone, WhatsApp, email), supporting
them with queries, amendments, pro-active disruption management and travel
bookings. Convert maximum number of enquiries into sales through efficient and
friendly customer service. Job Outline: - Provide the highest standard of
customer service to all clients whether Retail, Government or Corporate, using
all tools that are made available. Attend all customer queries in a timely and
appropriate manner. - Build valuable relationships with your customers &
suppliers, ensuring your tone of voice, language and contact are in line with
our brand guidelines and ensure a positive result for our clients. - Offer
products, services, and loyalty programmes that are contracted by dnata Travel
and offer information on destination and product to all customers to ensure
that it meets their travel requirements. - Maximise the sales/consultation
opportunity to cross sell/upsell any relevant auxiliary product to maximize
revenue. Drive additional ancillary revenue through the sale of tours,
excursions and activities. - Inform customers about mandatory requirements
covering their journey such as passport, visa, health and Insurance
requirements as well as other details such as check-in place and time. -
Maintain excellent working relationships with clients to update them on new
products and services while at the same time work towards constantly improving
working relationships. - Listen to our customers carefully, understanding
their exact needs and requirements, wow them through our surprise and delight
service. Put things right when things go wrong, ensuring that our customers
leave with only a positive experience of us. - Ensure that all forms of
contact are handled quickly and with a friendly can-do attitude, whilst
achieving and exceeding service & sales performance targets against key
performance indicators. - Adhere to all of the set standards of our customer
feedback program, and any internal audit standards to ensure that we comply
with the expected benchmark defined by the customer audit team. - Provide
award winning service on holiday for our customers, primarily face to face,
but also over the phone, via SMS & WhatsApp and through our new App Chat
functionality. - Work with our airlines Network Control and Reservation
Services team, Destination Management Companies and hotels around the world.
Monitor the network and ensure Emirates Holidays customers are proactively
supported and looked after. - Play an instrumental role within theCrisis
incident? team, in the event of Force Majeure, crisis or cancellation
situations during the holiday experience.
Qualifications & Experience: Qualification: High School/A - Levels or
equivalent Experience: Minimum of ‎3-‎5 years front line travel experience as a
Corporate Travel Consultant Knowledge/Skills: Knowledge of Standard fares and
ticketing certificate from IATA or equivalent Knowledge of any GDS like Sabre,
Travelport etc. Knowledge of world geography and major carrier networks to
facilitate quick itinerary planning. Interpersonal ability, telephone and
customer service skills. Proficient in MS Office applications i.e. word and
excel. Strong verbal and written English is a must Spoken Arabic or any other
foreign language would be an advantage, but not a must.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.