Boston Scientific's hybrid workplace includes remote and onsite roles. By
applying to this position, you will have the opportunity to discuss your
preferred working location with your Talent Acquisition Specialist.
Remote Eligible: Hybrid
Onsite Location(s): Dubai, AE
Purpose Statement:
Works in line with Local Sales strategies to support achievement of sales
growth to plan. Focus on customer support, order handling, complaint handling
and assist the sales force wherever needed.
Key Responsibilities:
* Process stock deliveries to sales representatives in region, as well as inventory transfers.
* Process orders through SAP.
* Work on priorities using multiple data sources (reports) in order to set the correct priorities on the activities at hand.
* Liaison with key stakeholders in a professional way (Sales and Customers)
* Handle and monitor the Letter of Credit process for Customers.
* Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
* Arrange special deliveries on request.
* Control and send out invoices.
* File ordering documents and related records.
* Handle service complaints from customers and/or sales representatives.
* Follow-up short term consignment stocks with customers and sales representatives
* Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
* Handle backorders.
* Act as back-up for colleagues within the CS team
* Work with CRM systems to handle customer enquiries.
* All work needs to be in line with the rules and regulations as per company compliances.
Must have:
* 5+ years' experience in order processing (preferably in the medical industry), coming in via multiple contact methods (email/phone etc.) and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
* To be able to influence internal and external stakeholders without direct authority.
* Confident and adapt to change.
* Able to multi-task
* SAP expert
* Advance MS Office
* Worked on lean and continuous improvement projects.
N/A
Job Segment: Customer Service Representative, CRM, ERP, SAP, Customer
Service, Technology
Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in leveraging growth, profit opportunities and ecological footprint in the discrete and process industries. Our Digital Enterprise portfolio integrates virtual and real worlds - w…
## **About Kerry** Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to…
# **Customer Care Representative** Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist. Remote Eligible: Hybrid Onsite Location(s): Dubai…
We are looking for a Customer Care Representative to strengthen our team in Dubai. You will also work with other team members in Kuala Lumpur, Amsterdam and Istanbul. You will handle inquiries from consumers via phone, email and chat. Check out if you are a fit for Sam Media and have the following …
We need customer care representative male female Dubai based only fresher can also apply visa with benefits and transportation will be provided by the company send your CV on Whatsapp or call the provided number for future assistance
**Job Details** ## **Job Summary:** ## **Handle customer sales and service inquiries and complaints through our phone, email, and chat channels.** ## **Main Responsibilities:** * ## **Answer inbound calls and ensure customer satisfaction.** * ## **Register customers ' sales leads and servi…
About The Position Established in 2000, eTeacher Group created and operates leading virtual schools throughout the world. The company specializes in large scale operation of online teacher-led classes. We work with leading professionals every step of the way, from recruiting and developing content,…
About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and othe…
We are looking for a Customer Care Representative with presentable appearance and excellent communication skills in English. **Requirements** * Any Bachelors' degree or Diploma * Excellent communication skills in English * Energetic and enthusiastic nature * Presentable appearance * Prefe…
**Requisition ID** 45607 **Position Type** FT Permanent **Recruiter** #LI-SSM1 **Posting Type** LI ## **About Kerry** Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tast…