Tenant Coordinator I AFRE I Dubai, UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day
Overview of the role:
The role is responsible for the readiness of the units during the move-in and
move out and oversees the over-all upkeep and maintenance of AFRE assets,
working closely with the Leasing Manager, Property Manager, and Customer
Relations, to ensure that resident concerns related to enquiries, maintenance
and security are attended to.

What you will do:
Responsible for:
* Ensure all moving in and moving out procedures are followed by tenants and complete pre-inspections, maintenance, check in and check out inspections, processing of recoveries, refunds, settlement of utility bills, maintenance charges/ terminations/absconding cases, etc. in a timely manner.
* Prepare all the documentation for business needs i.e. handover letters/utility settlements/Letters/Notice Circulars to tenants in a timely manner
* Periodic property inspections to ensure that safe and hygienic living conditions are being maintained for tenants in Residential units and coordinate with maintenance, housekeeping and security teams when required
* Liaise with internal & external parties and service providers, as appropriate, regarding all aspects of property, asset and facility management to ensure that the job is delivered as per the agreed SLA
* Assist the Property Manager to monitor all property management financial transactions relative to the portfolio including contractual obligations, purchasing and procurement
* Prepare report and recommendation to Property manager on refurbishment requirements to include in the annual budget.

Required Skills to be successful:
Job-Specific Skills:
* Knowledge of Computer Aided Facilities and Property Management systems
* Must have the full capability to read, analyse, and interpret financial reports, together with technical and legal documents in English language
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Excellent customer relations and people skills
* Good communication skills when working with multi-cultural colleagues and customers
* Computer literacy - Word, Excel, PowerPoint.

What equips you for the role:
Minimum Qualifications and Knowledge:
* High School Diploma and Degree in a relevant discipline
* Membership of an appropriate and recognized body/institute
Minimum Experience:

• Minimum ‎5 years property management experience managing a mixed-use property or multiple properties.


• Minimum two years GCC experience


• Strata management experience


• RERA certified Property Management certificate

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group
Real Estate is responsible for a multi-billion-dollar portfolio across MENA.
With high-quality residential, business, retail, tourism, educational and
healthcare developments, the master developer caters to the diverse needs of
cities and communities in the region. From origination, conception,
development, sales, procurement and construction of mega-projects and the
leasing, operation and management of these projects after completion, Al-
Futtaim Group Real Estate (AFGRE) has been developing and managing owned
landbanks, unlocking the economic potential of the region and contributing to
future development for more than ‎40 years.
Our focus is to enable and invest in meaningful relationships to make our
properties the best places to live and work, build additional products and
services and enable partnerships to create true value to our customers
throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio,
including two large scale mixed use destinations: Dubai Festival City and
Cairo Festival City.