Technical Coordinator I AFET I Dubai, UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role:
Coordinate with the call centre and ensure all the complains are registered in
CAFM system and updated on a timely manner as per SLA/KPI. Prepare estimations
and quotations.

What you will do:
Key Accountability -‎1
Responsible for :
* Prepare the estimation and quotations as per contract SLA.
* Submit to client the commercial proposals.
* Support Engineer in scheduling the works.
* Open the SR on the CAFM system for all received complains.
* Close all the CM/RM SR in the system and maintain records.
* Coordinate with Supervisors to collect data for service entries.
* Ensure that all service reports are entered in the system without any errors.
* Do the labour hour posting on the SKM system
* Maintain service report files in a standard manner for future reference and audit purpose.

Key Accountability -‎2
Responsible for :
* Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
* Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA's, KPI's.
* Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team

Key Accountability -‎3
Responsible for :
* Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
* Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
* Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times

Job Context:
Define organizational policy and other factors that have a critical impact on
the job
* Al Futtaim Engineering is a multi-disciplinary engineering company in the UAE, Qatar and lower Gulf Region. Facilities Management division is specialized in providing the facilities maintenance to its customers.
* Job holder will play a key role to meet and enhance the customer requirement in line with the company's policy and objective
* Able to communicate effectively at all levels; speak & write
* Ability to listen to customer, empathies' and provide appropriate solutions to achieve s satisfactory results.
* Concern for the quality of one's work, other workers and the organisation as whole.
* Effective Team Player, participate in employee engagement activities
* Should be able to work in shifts across any Emirates

Required Skills to be successful:
Job-Specific Skills:
* Ability to read the service reports.
* Adequate skills of document controlling.
* Ability to prepare estimations/quotations, method statements, risk assessments, permit to work for various maintenance activities.
* Ability to clearly communicate with client, team, managers and other stake holders
* Ability to work with computer aided facilities management system (CAFM) and mobility
* Ability to understand and work with commercial requirements like plan cost, budgets limits, profit and loss
* Ability to prepare and maintain various documents like inspection reports, handover reports etc.
* Willing to continuously upgrade on current industry standards, best practices.
* Demonstrate high standard HSE Practices

What equips you for the role:
Minimum Qualifications and Knowledge:
* Graduate or equivalent.
* Computer skills
* Knowledge of Health and Safety requirements
* Language skills: English and Arabic

Minimum Experience:
‎3-‎4 years of call center experience and computer skills of MS office is must.

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering
and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt
providing a wide variety of products and services from air conditioning,
scaffolding and access solutions, elevators and escalators, control and life
safety, facilities management, building products, MEP, Energy Management,
Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large,
medium and small customers that include, contact centre solutions, business
applications, business intelligence, data management, advanced analytics
amongst others. The IT infrastructure portfolio comprises IP telephony, ELV
systems, networking solutions, professional audio-visual solutions and managed
services.

These solutions are further complemented by services that include project
management, installation, testing, commissioning and after-sales maintenance
contracts.