Customer Service Executive

Customer Service

• Help in Registration form and Insurance form completion process


• Assist patients to complete all necessary forms and documentation including medical insurance


• Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)


• Send patient to concerned counter. Assist patient if required in reaching to the counter


• Organizing and maintaining patient records, consent forms, payment forms, etc.


• Ensure patients are informed if a clinician is running late or called out


• Ensure hygiene standards are maintained


• Organize and maintain forms and office stationery required for front desk activities


• Ensure all standard protocols set by organization are maintained


• Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times


• Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.

Appointment Handling and Scheduling

• Book appointments over phone as well as through walk ins


• Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)


• Schedule appointment requested through websites and SMS


• Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.


• Determine the financial status of patients and their eligibility for health services


• Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)


• Confirm all appointments for the following day over telephone on a daily basis

Insurance

• Check with Insurance Coordinator for cases requiring approvals


• Coordinate with Symphony for insurance related matters


• Check with Insurance Coordinator the status of the Insurance card produced by the patient


• Check with the Insurance coordinator about the packages covered

Records & Data Management

• Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail


• Maintain medical records and report when required


• Make spreadsheets, manage data and create documents on computers using desktop publishing programs


• Cross verify and file all lab reports in the absence of the MRD


• Enter all lab reports file numbers clinician wise

Job interactions

• Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc


• Works closely with external stakeholders to handle queries and feedback

Minimum Experience

• ‎0 - ‎2 Years

Specific / Relevant Experience

• Experience in Handling Customers/ Patients in similar role

Aster DM Healthcare Limited is one of the largest private healthcare service
providers operating in multiple GCC states and is an emerging healthcare
player in India. With an inherent emphasis on clinical excellence, we are one
of the few entities in the world with a strong presence across primary,
secondary, tertiary and quaternary healthcare through our hospitals, clinics
and pharmacies. We have over ‎20,000 plus dedicated employees across the
geographies that we are present in, delivering a simple yet strong promise to
our different stakeholders: "We'll treat you well." We reach out to all
economic segments in the GCC countries through our differentiated healthcare
services across the "Aster", "Medcare" and "Access" brands.

For more details please visit our website https://www.asterdmhealthcare.com/

Medcare Hospitals and Medical Centres (Medcare), the premium healthcare
division of Aster DM Healthcare, is one of the pioneering healthcare providers
in the region.
With a focus on delivering a patient-centric journey as well as encouraging
clinical excellence and state-of-the-art care, Medcare operates three multi-
specialty hospitals including Medcare Hospital Safa Park Dubai, Medcare
Hospital Sharjah and Medcare Women and Children Hospital in Dubai and one
specialty hospital Medcare Orthopaedics & Spine Hospital. In addition, it has
three specialty centres and ‎12 multi-specialty centres in key locations across
Dubai and Sharjah.
With a team of ‎350+ qualified healthcare professionals, Medcare promotes and
supports the highest standards in preventive, curative and rehabilitative
healthcare.