Job Description:
* Maintain a positive, empathetic, and professional attitude towards customers and ensure excellence in customer-service
* Respond promptly to customer inquiries and channel service requests to different team within the company, ensuring complete follow-through until closure, including activation and deactivation of SIM cards
* Manage and maintain customer interaction service levels through various platforms such as voice, email, and chat
* Communicate with B2B and B2C customers through various channels such as walk-ins, emails, and voice contacts
* Acknowledge and resolve customer complaints, follow up on internal departmental service level agreements, and process orders, forms, and applications while ensuring follow-up with all internal and external stakeholders for optimum delivery of service
Qualifications:
* Male, 35 years old and below
* Minimum of 3 years' related experience in a Telecom/related industry
* Immediate joiners will be prioritized
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