CUSTOMER SERVICE EXECUTIVE

Sales
DUBAI-U BORA TWRS(ARE)
United Arab Emirates
Job Description
JOB ACTIVITIES
* Communicate/ Respond to customer inquiries/messages received by telephone or email daily.
* Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit.
* To ensure regular updates with the Sales Team for the list of credit blocked orders and pending price upload.
* To support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc …
* Liaise with Logistics for delivery planning. (confirmed and insertion orders)
* To ensure timely update of VAT records & documentation related to Direct Market, Local Marine & Dubai Export customers.
* Plan, organize & coordinate export shipments for the assigned territories for timely loading & shipments.
* Coordinate with internal departments e.g., Logistics, Accounts, Technical and Marketing departments for customer's requirements
* Liaise with banks, shipping agents, inspectors, and customer nominated transporters.
* Non Blendable orders - to proactively update the customers the ETA and Tentative Delivery date.
* Willing to take additional tasks during the absence of a team member.
* Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates)
* Ensure the SOPs for customers within the customer service department are standardized and updated
JOB ACCOUNTABILITIES
* Handle face-to-face enquiries from customers.
* Ensure that the company satisfies its customers' needs.
* Building a good relationship with customers thru effective communication.
* Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
* Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
* Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate's HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
* Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities
* Take active role (where required) in wider cross-organizational activities/projects
Context and environment
* High content of matrix processes, between supply chain & the customers.
* Harmonious relationship with Colleagues from various department ie: Logistics Department, Accounting Dept, Credit Control, Demand and planning & Logistics with regard to related job to be done Conducive working environment.
* Constraints : Numerous custom regulations (in continuous evolution), Political instability in the region
* Favourable Factors : Free zone benefits and port facilities, Quality of the infrastructure and communication tools
Candidate profile
Qualifications / experience required

Knowledge:
* Sound knowledge of the market and the customers & Stay informed on the latest industry techniques and methods.
* Good knowledge of VAT and customs reequipments
* A thorough knowledge of the product range
* Familiar with Export Documentation (BL & PL) and Customs rules. Also LPO, Proforma Invoice, Delivery Note and Invoice.
* Knowledge in INCOTERMS ‎2020 is an advantage.
* Knowledge of the Marine Lubricants and Documentation is an advantage.
* SAP Knowledge
Skills:
* Excellent interpersonal skills
* Excellent in Analyzing information, Problem solving and Resolving conflict
* Very good commercial knowledge in handling Letters of Credits and export documentations
* Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
* Good product and market knowledge
* Arabic/ Hindi language proficiency is an advantage.
* Ability to recognize sales business and tackle concern with good negotiation elements
* Team Player attitude and adaptive
Experience:
* Minimum ‎2 - ‎5 years (GCC experience) in related field in which ‎2 years are in the same position
Education:
* A bachelor's degree in business administration or sales
Additional Information
* The position is NP Level ‎8
* The position is externally open within the UAE only
* Timeline to on-board the selected applicant: July ‎2022
Offer ID
58038BR
Metier
Sales general responsibilities, Admin Sales Support/ Trading
Region, department, area
Dubai
Workplace location (Precisions/Keywords)
UBORA TOWERS DUBAI
Employment type
Regular position
Experience level required
Minimum ‎3 years
Employer company
TotalEnergies Marketing UEA L.L.C
Branch
Marketing & Services
About us / company profile

Give your best to better energy and make the commitment with Total. With over
‎500-plus professions in ‎130 countries, we offer high safety and environmental
standards, strong ethical values, an innovation culture and wide-ranging
career development. Be part of the global team whose mission is already shared
by
‎100,000 employees: to make energy better each and every day.