the Store Manager is the first FENDI Brand Ambassador who, as a real Business
Manager with a wide local market knowledge, has the responsibility to foster
the Store's performances, both in terms of sales and clients' loyalty. As a
talented leader able to inspire individuals, developing team engagement and
growth, the Store Manager ensures the team is duly trained and coaches the
team to build lasting client relationships.
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Main Responsibilities
* Monitor and achieve store performance with relevant KPIs
* Assist in the selling process
* Analyze the business, propose and implement action plans to improve results, generate sales for each product category
* Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
* Be aware of local trading environment and its impact on our sales, including competitors' trading activities
* Manage and supervise the team in the correct execution of all company operating and stock procedures
* Manage customer service quality, to meet client's expectations by offering excellent customer service standards
* Develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events
* Act as brand ambassador to strengthen/build relationships with VIP clients
* Improve Mystery Shopper Results with action plans
* Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
* Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
* Identify individual and team training needs to develop Talents and communicate these needs to HR Department
* Review and submit sales and operational reports to management in adherence to company's KPIs and policies
* Ensure that FENDI's standards are applied and maintained all times across the customer service, internal control, VM and back office activities (stocks, administration, etc.)
Company: Fashion Group Country / Region : United Arab Emirates City : Dubai Mall Business group: Fashion & Leather Goods Contract type: Permanent Job Function: Retail Experience required: Minimum 5 years Reference No.: FADIV00367 Date of publication: 2022.07.21 POSITION **MAIN PURPOSE:** As the Bou…
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