Department Manager RTW - Dubai Mall

The Department Manager works in close cooperation with the Store Director
contributing to run properly its own department activities, meeting KPIs and
striving to achieve assigned goals. He/she is responsible for merchandising,
stock availability, sales, profitability, customer journey, team and general
day-by-day management.
Main Responsibilities
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Category Sales Management and Business Development
* Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
* Monitor and achieve category department performance with relevant KPIs;
* Analyse the category business, propose and implement action plans to improve results;
* Set category performance target for the team and individual with the Store Manager;
* Be sensitive to competitors' trading activities and give feedback to Store Manager.
Client Management
* Leverage all clienteling tools to achieve Department and Store business goals;
* Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
* Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
* Improve Mystery Shopper Results with action plans;
* Implement appropriate CRM tools and develop loyal customer of particular product category;
* Act as brand category ambassador to educate VIP and new Clients;
* Participate into ad-hoc Clientele projects.
Operations and Visual Merchandising
* Ensure that merchandise is properly managed, displayed, stored and maintained by team;
* Maintain inventory accuracy and shrink rates within company standards;
* Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
* Maintain the Visual Merchandising consistent with Company standards;
* Align periodically visual merchandising and sales performance;
* Make the best out of the display and proximity storage
Team Management and Development
* Discuss individual performance every month and coach team members
* Motivate the team so that they perform at their highest level to meet their individual and store objectives
* Organize the team in an efficient manner according to business needs and delegate responsibility
* Translate strategic and business goals into concrete and individual actions and objectives
* Conduct category training to the team
* Execute the in-store training routine set by the Store Manager

Profile

• ‎5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to Ready to Wear category


• Bachelor's Degree or equivalent is preferred


• English fluent another foreign language is an advantage


• Manages his/ her image standards on a high level


• Strong selling and communication skills are necessary


• Excellent relationships skills, self-reliant, approachable and patient


• Confidence, organizational skills, professionalism


• Client focus with great business acumen


• Administration and financial skills


• Computer skills and Retail management system knowledge


• Goal oriented approach, multitasking


• Strong knowledge and/or interest for fashion/luxury industry