Customer Service Representative

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.


Overview of the role:
* The purpose of this role is to ensure on a day to day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all free zone rules and regulations


What you will do:
* Achieve defined Key Performance Indicator Targets
* Inbound and Outbound system functionality
* Inbound and Outbound documentation
* Reporting - warehouse stats, last mile delivery reports, sales space capacity, inventory stats and data analysis
* Managing all the customer inquiries
* Inventory control - PI counts and subsequent system transaction, Nil pick checks and quarantine products


Required Skills to be successful:
‎1.- Customer centric
‎2.- Good Communication skills
‎3.- Timely Resolution
‎4.- Proficient in Microsoft Office


About the Team:
* Reporting to the Warehouse Manager and the purpose of this role is to ensure on a day to day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all free zone rules and regulations.


What equips you for the role:
* Bachelor's degree
* ‎1-year experience in similar role
* Proficient in Microsoft Office (Excel a must)
* Good analytical skills
* Experience with Warehouse Management System
* Knowledge of customs documentation process


REF TB
We're here to provide excellent service but a little help from you can ensure
a five-star candidate experience from start to finish.


Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.

ملخص الوظيفة

  • المُعلن : Qureos
  • تاريخ الإعلان : 14/01/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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