Customer Service Representative

؜ - ؜دبي ؜ -
موقع المُعلن

تفاصيل الوظيفة


  • Dubai

  • Job Country: UAE

  • Job Industry: Customer & Contact Service

  • Job Profile: Customer Service Representative

  • Training Duration: ‎1 month

  • Number of Jobs Opening: ‎45

  • Salary: ( ‎100000 - ‎200000 Per Month)

  • Job Type: Full Time

  • Visa: Provided by company

  • Food: Provided by company

  • Accommodation: Provided by company

  • Air ticket: Provided by company

  • Medical Insurance: Provided by Company

  • Commuting to job location: Provided by company

  • Required Experience: ‎1 Year

  • Minimum Education Level: Bachelor's Degree

  • Primary Language Requirement: English

  • Level of Language: Beginner

  • Secondary Language Requirement: English

  • Employee Acceptance: International

  • Work Location: Work at Office/Being at Work

  • Hiring Need: Immediate
    Job Description: A customer service representative in Dubai, UAE, plays a
    crucial role in ensuring customer satisfaction by addressing inquiries,
    resolving issues, and providing exceptional service. They serve as a point of
    contact for customers, representing the company and maintaining positive
    customer relationships. Key Responsibilities: Customer Support: Provide prompt
    and professional assistance to customers via phone, email, or chat, addressing
    inquiries, concerns, and providing product or service information. Issue
    Resolution: Resolve customer complaints or issues by investigating problems,
    offering appropriate solutions, and following up to ensure customer
    satisfaction. Order Processing: Process customer orders, including order
    entry, tracking, and coordinating with relevant departments to ensure timely
    and accurate order fulfillment. Product Knowledge: Maintain a comprehensive
    understanding of the company's products, services, pricing, and promotions to
    effectively address customer inquiries and provide recommendations.
    Communication: Communicate clearly and effectively with customers,
    demonstrating active listening and empathy while conveying information
    accurately and professionally. Documentation: Accurately document customer
    interactions, inquiries, and resolutions in the company's customer
    relationship management (CRM) system. Upselling and Cross-selling: Identify
    opportunities to upsell or cross-sell products or services to customers based
    on their needs and preferences. Escalation Handling: Escalate complex or
    unresolved issues to appropriate departments or supervisors, ensuring timely
    resolution and customer satisfaction. Customer Feedback: Collect and relay
    customer feedback, suggestions, or concerns to relevant departments to
    contribute to ongoing process improvements and enhance customer experience.
    Customer Relationship Management: Build and maintain positive relationships
    with customers, fostering loyalty and ensuring repeat business.
    Job Requirement: Requirements: Education: A high school diploma or
    equivalent is typically required, but additional customer service training or
    certifications may be advantageous. Communication Skills: Excellent verbal and
    written communication skills in English, with the ability to effectively
    convey information and actively listen to customers. Empathy and Patience:
    Demonstrate empathy, patience, and a customer-centric approach when dealing
    with customer inquiries or concerns. Problem-Solving: Strong problem-solving
    skills to identify issues, analyze situations, and provide appropriate
    solutions to customer problems. Multitasking: Ability to handle multiple tasks
    simultaneously, such as managing phone calls, responding to emails, and
    updating customer records. Computer Proficiency: Basic computer skills to
    navigate customer service software, CRM systems, and other relevant
    applications. Teamwork: Collaborate effectively with team members and other
    departments to ensure seamless customer service and issue resolution.
    Adaptability: Flexibility to adapt to changing customer demands, company
    policies, and procedures. Professionalism: Maintain a professional and
    courteous demeanor, adhering to company policies, and representing the
    organization positively.

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ملخص الوظيفة

  • المُعلن : Aurawoo International
  • تاريخ الإعلان : 09/06/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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Language: English