Customer Service Representatives are in direct relation with the End Customer
to enhance their Bulgari journey through Excellence and Luxury Spirit.
RESPONSABILITIES
Bulgari ambassador
Client Service Champion
* Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
* Compose thoughtful and accurate messages or customize prepared responses to customer emails.
* Document all interactions to track types of inquiries utilizing a CRM software
* Stay up to date with and follow on-going process, product and policy changes
* Identify and escalate issues in real-time and appropriately
* Ensure that clients have a seamless experience through all retail touchpoints,
from online shopping to in-store pickup
* Monitoring and fulfilling online orders with in-store merchandise in a timely
manner, communicating the completion of orders to the system and to clients,
supervising packed orders according to packaging requirements, and completing
all Ship from Store, Buy Online & Pickup in Store activities.
Team Player
* Provide feedback on a daily basis to the team leader on new issues or drivers that you have discovered
* Liaise with Store team for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
* Collaborative team player who approaches challenges in a way to meet needs of others
* Enthusiasm and positive mindset!
BACKGROUND
* 2 to 5 years of customer servicing experience
* Knowledge of the retail / luxury industry is a plus
* English and Arabic Speaking
* Proven success record in a fast paced, constantly evolving support environment
QUALIFICATIONS
* Strong communications skills, including exceptional writing and editing capabilities.
* Ability to demonstrate a continuous-improvement mindset
* Patience, empathy, and a unique ability to manage stress.
* Ability to work under pressure and adapt quickly to adverse situations in a startup-like environment
* Prior experience with Salesforce is a plus.
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