The purpose of this position is to promote and improve customer service
excellence, handle customers’ complaints and ensure a safe, secure and clean
environment for customers and staff.
MAIN RESPONSIBILITIES Promoting and improving customer service excellence.
Conduct customer service satisfaction survey and analyse the needs and
expectations of customers. Cooperate with business partners. Handle customer's
complaints. Handle customer's requirements and enquiries by telephone, fax and
email. Ensure a safe, secure and clean environment for customers and staff.
Ensure the company strategies and quality systems are followed. Report and
solve faults and problems according to company procedure. Perform and carry
out other duties as instructed / directed by the Assistant Manager Customer
Experience and Planning & Performance Manager.
KEY SKILLS Proficient in spoken and written English and or Arabic. Active
listening. Attentive to details and able to multitask. Good interpersonal and
communications skills at all levels.
EXPERIENCES A minimum of 2 years of work experience in a relevant field.
Strong background in transport or services industry is highly preferable.
EDUCATIONNAL QUALIFCATIONS
Ideally a degree holder or higher diploma of post-secondary education in a
related discipline.
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