Operations Performance Manager

Job Purpose: The Operations Performance Manager will support the dnata VP
Operational Performance in monitoring and maximising cargo operations
efficiency, and the overall level of performance across the dnata
international businesses, including Safety, Quality, and Productivity. This
will involve leading the delivery of key one dnata initiatives. Key
Responsibilities: Plan - Undertake projects as required, working with the
businesses and Headquarters support functions to optimise network performance.
- Manage the implementation across the network of One dnata initiatives such
as World Class Operational performance, Operational Best Practices (OBP) &
Business Resource Planning (BRP) to improve efficiency and support overall
business strategy. - Identify, monitor and resolve any service quality
shortfalls or adverse KPI trends across the dnata overseas locations. This
will involve close collaboration with Operation Managers to implement their
recommendations to improve processes, both will be involved in investigations
for service or safety failure. - Produce and analyse the monthly network
performance reports and recommend corrective action as required. - Create and
disseminate performance based network league tables to generate interest and
competition. - Provide support to the evaluation of new business
opportunities, acquisitions and mergers. This will include undertaking
operational audits and evaluation of potential ground handling ventures
overseas. - Create and lead the cargo or ground handling forum where best
practice, innovation and industry issues are discussed around the network.
Execute - Implement robust governance and processes based on best practice in
procurement, resource management, supply chain and other core business
processes, in order to enhance customer service at a manageable cost. - Advise
and drive collaborative working approaches to optimise network performance and
standardise customer experience and safe service delivery. - Visibly support
and promote the dnata value of `safety and security. Support businesses to
lead investigations of major, significant or reoccurring incidents and service
failures as an Operations Subject Matter Expert (SME). - Collaborate with the
dnata Safety Team and maintain regular oversight of One Safety initiatives to
ensure effective reduction in injuries and accidents. Check - Ensure effective
KPI monitoring using / creating smart and efficient data management process /
tool. This will involve a close collaboration with Enterprise Analytics in
managing BI tool in MicroStrategy including master tables management and
related power user activity - Identify any operational growing risks, poor
safety and service quality shortfalls or adverse KPI trends across the dnata
overseas locations. - Recommend and co-build corrective action plan as
required. This will involve close collaboration with Operation Managers to
implement their recommendations to improve processes, both will be involved in
investigations for service or safety failure - Provide HO oversight into
effectiveness of risk management, compliance with regulatory dnata standards
and Operational performance ( Safety Quality and Productivity)
Qualifications & Experience: - Bachelor Degree in a relevant field - ‎8 to10
years of experience in airport Cargo handling operations, including experience
in managing operational performance - Experience in oversight and monitoring -
Sound knowledge of Cargo Operations is essential - Strong stakeholder
management skills, including maintaining strong relationship with customers -
Commercial, training and quality assurance knowledge is preferred - Excellent
communication - Ability to build and maintain effective working relationships
across departments - Advanced presentation skills - Excellent professional
writing skills
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.