Job Title: RETAIL PERFORMANCE & OPERATIONS MANAGER
The Retail Performance & Operations Manager (1) supports, proposes and
implements the retail strategy in the region; (2) orchestrates retail
operational activation within the field and headquarters teams (3) contributes
to improving performance, to the efficiency of the retail business.
Core Mission : Support the development of network performance through
tools, processes and operations
* Business management, support of Area Managers and teams
* Professionalization & Digitalization of processes/tools & ensure it is user-friendly for the back office
* Development of new Retail projects in collaboration with Retail International
* Customer Relationship Development
* Fluidity and differentiation of the Customer Experience (+ client delivery)
Main Responsibilities
PERFORMANCE MANAGEMENT
Challenge and make recommendations to the budget planning
Analyze performance and metrics by cluster
Propose ideas for business improvement and detect opportunities for changes in
results
Benchmark retail results, especially on department stores (PDM, Ranking)
Provides information / recommendations, both in terms of figures, trade
animation and commercial initiatives
Elaborate challenges to focus teams according to categorical needs or retail
challenges
RETAIL DEVELOPMENT and EXCELLENCE
Lead platforms for the implementation of new Retail Concepts and store
openings
Contribute to the construction of the store activation plan: product launch
platforms, KCP, booster plans, in-store services, etc.
Ensure a 360 alignment that is in line with the retail strategy
Be the point of contact with HQ Retail and guarantee the application of HQ
guidelines
Support and coordinate business partners for the development plans of the
Retail network
Offer innovations for our differentiation and generate brand preference
Monitor and propose action plans on Mystery Shopping campaigns in
collaboration with training
Infuse enhancement and elevation of the image of the Maison in its actions
Lead the improvement, deployment and representation of the Customer
Satisfaction Questionnaire (NPS and CSat)
Co-piloting and/or MANAGEMENT OF SPECIFIC RETAIL PROJECTS
Depending on the projects to be studied, deployed, tested, he/she positions
himself / herself as a contributor, leader, initiator, coordinator on projects
of the type:
Omnichannel / online-offline
Clienteling and Customer Experience
Partnerships
Operational execution monitoring tool like Simplifield
Re-evaluate and advise on different variable remuneration
To succeed in this role, you will need a combination of the following skills
and attitudes:
Your leadership skills and communication skills help you influence the many
stakeholders in the role
You are curious, open-minded and demonstrate strong teamwork skills
Your agility and entrepreneurial spirit will accompany you in the search for
new approaches and solutions to the challenges of this position
You have experience in topics such as: Retail Analytics, Store Planning, KPIs
in a luxury company
You have an in-depth knowledge of the state of beauty retail in the
luxury/selective world, as well as the highest standards of customer
experience
Your business acumen, your digital agility and your forward-thinking vision
are a solid asset to perform well in our organization
Company: Guerlain Country / Region : United Arab Emirates City : Dubai Business group: Perfumes & Cosmetics Contract type: Permanent Job Function: Retail Experience required: Minimum 5 years Reference No.: GUER03341 Date of publication: 2023.02.20 POSITION **Job Title:** **RETAIL PERFORMANCE & OPER…
Job Purpose: The Operations Performance Manager will support the dnata VP Operational Performance in monitoring and maximising cargo operations efficiency, and the overall level of performance across the dnata international businesses, including Safety, Quality, and Productivity. This will involve …
Job Description Summary We are looking for an experienced Manager Performance with a strong consultancy background to join our team. As a Performance Manager, you will be responsible for gathering and analyzing business requirements, identifying areas of improvement, and recommending solutions to h…
Reference Code: 70359 # **Retail performance executive** Dubai, DU, AE Fixed Term **WHO ARE WE?** A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment! Our Maison is looking for talented individuals who contribute to developing…
**Job Purpose:** Operations Performance Analyst, reporting to the Business Process Improvement Manager , who will manage day to day operations escalations, performance reports, monitoring special projects, conducting data analysis to assist in analyzing quality results, reviewing process gaps, and …
Retail Qualifications Retail **Primary Location:** AE-AE-Dubai Emirates **Work location/ موقع العمل:** Max Marina Tower - UAE 16th Floor, Landmark Tower, Dubai Marina113630 Dubai **Job:** Retail Operations **Organization:** Max Concept **Schedule label /الجدول الزمني:** Regul…
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a **RETAIL** **OPERATIONS MANAGER** based in Dubai. The successful candidate will be part of the Retail Team and will be in charge of: **Main Activities And Responsibilities** * Provid…
Retail Operations Manager We are hiring retail operations manager for one of our clients which is a multinational conglomerate. **Job location:** Riyadh, Saudi Arabia **Ideal candidate should** * Have minimum 8 - 10 years of relevant experience with at least 4 years in a similar supervisory ro…
The position of **Retail Operations Manager** is to ensure that the department runs smoothly and efficiently in all areas of the store operations. These include guest service standards, colleague selling and guest service competencies. The position is also responsible for ensuring that colleagues w…
. Qualifications . **Primary Location:** SA-SA-Dammam **Job:** Retail Operations **Organization:** Splash KSA **Schedule label /الجدول الزمني:** Regular **Shift:** Standard **Job Type:** Full-time Day Job **Job Posting/نشر تسمية الوظيفة:** Oct 10, 2023, 9:08:14 AM