Job Purpose:
The role is to ensure effective control assurance of the 1st line of defense
and drive performance improvement across the operations function in terms of
reducing cost-to-serve, turnaround times and proactively identifying
resilience gaps. The role holder will be tasked with designing, developing,
and implementing control assurance and control improvement across the COO
function. This role is based within the COO function encompassing the
functional areas of IT, Operations, Transformation, and Support services. The
COO function aims to become a best-in-class operating function in the bank and
this role plays a crucial part in enabling that purpose; the role is both
inward looking (within the COO function) and outward looking (delivering
performance improvement for other CBD stakeholders).
Principal Accountabilities:
Identify relevant control processes and frameworks and recommend improvements
in business processes and controls.
Implementing controls and frameworks following the methodology and strategy
set by the Head of Resilience and Performance Improvement
Testing the controls over the 1st line of defense activities within the units
that make up the COO function
Executes against a pre-arranged review plan to evaluate both: impacted units
for performance improvement and to evaluate the design/effectiveness of key
controls within the COO function
Identify key areas of concern or risk and support the development of specific
programs that will address the primary requirements of resilience and
performance improvements
Ensure document policies and procedures (e.g. SOPs) remain current and are
aligned to the processes taking place
Identifying key areas of performance improvement to reduce their cost of unit
processing, improve their turn-around-time, and/or enhance productivity
Implement performance improvement initiatives in conjunction with stakeholders
and track results to ensure sustainable results
Review regulatory impact on controls and implement changes as necessary
Ensure controls are regularly review and the effectiveness tested
Sufficiently document resilience testing details and results
Monitor and analyse KRIs and operational metrics
Maintain performance tracking and control databases
Assist in the timeline remediation of issues, including internal/external
audit observations and regulatory findings.
Undertake special projects as assigned
Exhibit solid time management to complete reviews scheduled in a timely manner
Conduct annual operating performance risk assessments to ensure that
department performance is aligned to stakeholder expectations
Execute on a compliance risk & control testing plan; including all
remediation
Identify and escalate management self-identified-issues in a timely manner
Company Overview Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients …
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