Tour Consultant - Inbound Travel

Every employee at Al Rostamani Group plays a role in making a real difference
to the business and our customers. We care for our employees by offering them
meaningful and purposeful work and an opportunity to grow, learn, contribute
and succeed. Today, the Al Rostamani Group has come a long way since its birth
in ‎1957. Our group has grown steadfastly with the guiding principles of
Commitment, Care & Vision, alongside a strong sense of active involvement in
the community. We are a well-diversified group, with a key presence in
industries such as General Trading, Automobiles and Heavy Equipment, Travel,
Foreign Exchange, Financial Services, Property Management, Construction,
Infrastructure Development and Information Technology Services. Our Group
employs approximately ‎2000 people from ‎41 different nationalities, which
contributes to our multicultural and multi-national environment.

Al Rostamani Travels and holidays is a market leader in delivering
comprehensive travel and holiday related services in the UAE. Its services
include corporate travel along with a wide range of local and international
holiday packages.

Job Purpose

Manage the inbound functions and ensure to provide quality services by
liaising with various suppliers, which includes designing customised
itineraries, contracting, negotiations and operations for tours, transport,
accommodation etc...

Job Responsibilities

Communicate with Overseas Partners on their travel requests and design tailor-
made itineraries to meet their requirement: Hotel Accommodation, transfers,
tours, attraction tickets and meet & greet at airport.
* Regularly respond and action the enquiries of varying urgencies to ensure the client's requirements are met.
* Prepare Costing Sheet for each enquiries based on the available contracts and renegotiate if necessary.
* Send the Proposals to the client and follow up to ensure the confirmation of each query.
* Follow up on payments with clients to ensure all payments recorded are received.
* Handle the daily operations & reconfirmation of services on daily basis, payment updates, guide coordination, site inspections, briefing to the drivers, with on-site coordination if required.
* Record all the enquiries and follow up to update with status of bookings regularly.
* Report on all daily sales through reporting system.
* Send promotional items to overseas partners to increase business.
* Assist the Supervisor in managing the suppliers' contracts.

Job Requirements

Qualifications
* Diploma/Bachelor's Degree or equivalent
Experience
* Minimum ‎3 years' experience in Inbound DMC Operations
Knowledge & Skills
* Inbound Product knowledge (UAE).
* Knowledge of Package Costing.
* Excellent Communication Skills
* Good relationship building skills
* Works well under pressure
* Ability to work with deadlines and ability to multitask
At Al Rostamani Group, we seek talented people who work hard to achieve great
things. We consider not only your skills and experience, but also your passion
for the role, your desire to learn and how well you align with our core values
of care, commitment and vision. If this position represents an opportunity you
wish to pursue, we invite you to apply.