Operations

Job Req Number: ‎53270
Time Type: Full Time

DSV Air & Sea is constantly evolving and expanding with the global market.
Working for the world's 3rd largest global supplier of transport and logistics
can open many opportunities for you to develop your career on an international
scale.
An exciting opportunity for a candidate with a solid background in freight
forwarding to join our team in Air & Sea, Iraq department in the Dubai branch.
The role is responsible for the execution of offshore shipments in accordance
with the outlined SOPs for an Iraq based Project. You will be able to work
with direction given, raise concerns and adhere to all deadlines provided. The
person should have strong customer service and communication skills and take
ownership of issues and provide resolution to clients. The role is based in
Dubai with occasional travel to Iraq as required.

Detailed Responsibilities:
Pre-Shipment
* Supervise Data Upload and PO Quality reports
* Ensure all vendors are contacted within the SOP timeframe by the team and manage interaction
* performance
* Ensure all documents are available in myPA system for customer, origin and destination offices to
* download
* Run and manage Data Quality reports as defined by Project Manager Shipping
* Ensure all shipments conform to the transit time matrix as defined in the SoP/ KPI matrix
* Ensure that all shipping documents are vetted thoroughly by the Control Tower and conform to the Iraqi import requirements
* Ensure that all shipments, when created by exporting houses, are created under the right Global Ultimate and refer to the right Customer Codes.
* Ensure that e-File is up-to-date and complete in all respects
* Ensure that Cross-Trade file is opened in time as per PA FOP and all invoicing is completed on time as per the Customer SOP
Reporting and Customer Engagement
* Responsible for all legs of transport and all milestone reports towards the Customer
* Maintain team performance reports
* Responsibilities
* Monitor Close out of IHT's logged by the team
* Proceed with CAPA reports (root cause analysis) whenever required
* Respond to any customer inquiry within 24hrs
* Ensure billing is done correctly and in timely manner
* Escalate problematic cases to Project manager
* Ensure team is updating all milestones are updated in timely manner with correct information
General Responsibilities:
* Provide PM with operational support for ongoing project shipments.
* Coordinate the PO details and SOP/MOP with the Origin countries
* Prepare SLA with the client
* Following up the daily report update for on-going operations, in order to update Client
* Liaise with Agility Network to manage shipment updates, expediting efficient handling per PO in line with project defined KPI.
* Produce the KPI report, review and take actions where required to improve.
* Following SOI
* Manage documentation requirement for each shipment ensuring compliance to project requirements
* Provide tracking/smartsheet updates for client review.
* Update CONTROL with revenue/costs per shipment for billing
* Follow up and manage billing process
* Ensure cost management per file is maintained and closed out
* Ensure documentation, billing and support is shared with client for processing
* Any other project related activity as directed by your manager

DSV - Global transport and logistics
DSV is one of the very best performing companies in the transport and
logistics industry. ‎75,000 employees in more than ‎90 countries work
passionately to deliver great customer experiences and high-quality services -
as part of the operation or in a variety of supporting roles. If you have
drive and talent and enjoy responsibility, we'll give you the support you need
to explore your potential and forward your career.
Read more at www.dsv.com