Operations Analyst

Job Purpose: Job Purpose: Working closely with the business functions,
stakeholders, customers, subject matter experts and technical resources this
role will be responsible for defining, measuring, analysing, validating,
specifying, verifying and documenting business processes, requirements and
solutions. The role holder will ensure that processes are aligned to the
established business strategies. Completing root-cause analysis and industry
best practice analysis to achieve functional and operational excellence and
driving a culture of continuous improvement. To succeed in this role you
should have a natural analytical way of thinking and be able to explain
difficult concepts to non-technical users. Job Accountabilities Plan: -
Identifies and captures business requirements, draws up functional
specifications for system and process enhancements and provide consultation on
the feasibility of solutions and impact on the current processes; - Liaises
with business functions, stakeholders, customers, subject matter experts,
technical resources and users to identify improvement/enhancement
opportunities; - Monitoring deliverables and where required, performing user
acceptance testing. Deploy: - Effectively communicating insight and plans by
conducting meetings and presentations to share ideas and findings Lead:
-Drives a culture of continuous improvement by monitoring and auditing
processes to ensure that established best practices are followed and systems
and processes are aligned to agreed strategic objectives. - Stays up-to-date
on the latest process and IT advancements to automate and modernise systems
and processes -Ensures compliance to all relevant policies, procedures and
controls across the department to guarantee employee safety and legislative
compliance. Execute: -Analyses data to evaluate and document effectiveness of
current processes to determine problem areas identifies root cause and
recommends solutions to improve effectiveness and efficiency -Initiates and
facilitates introduction of new functionality, procedures and processes to
ensure that functional and operational excellence is achieved, and business
requirements are met. Providing support and training where required.
Accountabilities specific to Emirates Holidays portfolio: -Drive the global
adoption and change management of technology driven operational improvements
including Danube, P360 and Avaya; - Drive global and local initiatives across
all markets aimed at streamlining processes in the operational delivery of EKH
markets; - Support the training team in creation of ongoing knowledge based
training to support use of Emirates Holidays chosen technology platforms
(Danube, Salesforce); work with the training team to support the adoption and
change management/integration around the new platforms and associated
processes - Develop and drive initiatives to measure, report/monitor and
reduce margin dilution across the Emirates Holidays ROW businesses. - Drive a
test and learn culture aimed at continuous improvement
Qualifications & Experience: QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
Qualifications: Degree or Honours Experience (commerical/sales) - Minimum ‎5
years working experience in Travel/Leisure and Operations - A minimum of ‎5
years? experience in business analysis or a related field. - A bacherlos
degree in business or related fireld or an MBA - A history of supporting
successful projects Knowledge/Skills: - Exceptional analytical and conceptual
thinking skills. -The ability to influence stakeholders and work closely with
them to determine acceptable solutions. - Advanced technical skills. -
Excellent documentation skills. - Experience creating detailed reports and
giving presentations. - Competency in Microsoft applications including Visio.
- Excellent planning, organisational, and time management skills. -
Understanding of a broad range of business functions such as operations, IT,
projects, finance, commercial, loading, purchasing - Strong communication
skills and a customer centric approach - Advanced Quality Orientation Skills
-Proactive self-starter, strategic in approach Knowledge/Skills specific to
Emirates Holidays: - Strong process analysis skills; Six Sigma Green Belt
qualification is desirable; - Strong quantitative analysis skills obtained
from a background in a quantitative discipline such as engineering, operations
research, economics or mathematics.