Manager, Employee Relations

Our Purpose
We work to connect and power an inclusive, digital economy that benefits
everyone, everywhere by making transactions safe, simple, smart and
accessible. Using secure data and networks, partnerships and passion, our
innovations and solutions help individuals, financial institutions,
governments and businesses realize their greatest potential. Our decency
quotient, or DQ, drives our culture and everything we do inside and outside of
our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and
experiences. We believe that our differences enable us to be a better team -
one that makes better decisions, drives innovation and delivers better
business results.
Job Title
Manager, Employee Relations
Mastercard is a global technology company in the payments industry. Our
mission is to connect and power an inclusive, digital economy that benefits
everyone, everywhere by making transactions safe, simple, smart, and
accessible. Using secure data and networks, partnerships and passion, our
innovations and solutions help individuals, financial institutions,
governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside
and outside of our company. With connections across more than ‎210 countries
and territories, we are building a sustainable world that unlocks priceless
possibilities for all.

Overview:
Mastercard is looking for an experienced Employee Relations professional to
join its Global Employee Relations team. Working closely with the People
Business Partners, employment law, compliance and business stakeholders, the
desired candidate will develop and leverage ER best practices and processes to
support our culture of decency and fairness consistent with Mastercard values
and local laws.

Hybrid flexible working is available.

Role:
* Provide expert advice to People Business Partners, managers and employees about company policies and processes
* Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues/investigations
* Investigate concerns raised, including complaints of discrimination, harassment, retaliation and other work-related issues
* Prepare investigative documentation, including interview notes and summary of findings
* Prepare, track and maintain appropriate investigation and reorganization data and documentation
* Use case management system to manage cases from intake to resolution
* Provide and manage periodic reporting to relevant senior stakeholders
* Establish strong cross-functional relationships at all levels and geographies
* For the EMEA region, provide sound ER advice and guidance to People Business Partners and managers on a range of ER topics such as performance management, merger and acquisition, disciplinary processes, absence management and managing risk in termination of employment within the framework of leading with care
* Partner with relevant control functions on investigations and outcomes
* Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values

All About You:

Experience of multi-national, fast-paced organization
CIPD qualified or equivalent work experience
Deep human resources experience, with demonstrated passion for employee
relations
Solid understanding of employment and labor laws
Proven project management skills with demonstrated ability to drive global
projects
Experience advising on a wide range of employee relations issues
Strong investigative skills
Strong analytical and problem solving skills with ability to organize and
analyze data
Excellent interpersonal skills with demonstrated patience, tact, and respect
Exceptional detail and follow-up skills
Excellent verbal and written communication skills
COVID-‎19 Considerations
We value the safety of each member of our community because we know we're all
in this together. In many locations, which may change over time, we've
implemented a virtual hiring process and continue to interview candidates by
video or phone. In addition, in some locations, only individuals who have been
fully vaccinated will be permitted inside Mastercard offices until further
notice.
In the US, Mastercard is a government contractor, which may legally require
most Mastercard employees to be vaccinated unless a verified approved medical
or religious exemption is granted. Further, we are currently making every
effort towards having employees return to work in the office ‎2 days per week,
if that makes sense for their team. Everyone must be vaccinated to enter
Mastercard offices at this time. Therefore, we expect all candidates to be
vaccinated or to be approved for a medical or religious accommodation prior to
commencing work at Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and
networks comes with an inherent risk to the organization and, therefore, it is
expected that every person working for, or on behalf of, Mastercard is
responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.