Receptionist

Overview:

Our Company - Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels &
Resorts, our Team Members have the opportunity to explore both personal and
professional development opportunities throughout their careers. Wyndham
Hotels & Resorts is the champion of the everyday traveler. Through the largest
and widest collection of hotel experiences in the world, we work to make hotel
travel possible for all. Wherever and however people travel, Wyndham will be
there to welcome them.

With nearly ‎9,000 hotels across the globe and through its network of nearly
‎790,000 rooms appealing to the everyday traveler, Wyndham commands a leading
presence in both the economy and midscale segments of the hospitality
industry. The company operates a portfolio of ‎20 hotel brands, including Super
‎8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®,
AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The
Company's award-winning Wyndham Rewards® loyalty program offers more than ‎56
million enrolled members the opportunity to redeem points at thousands of
hotels, condominiums and holiday homes globally. For more information, visit
www.wyndhamhotels.com.

Our Brand - Wyndham®

With friendly service, thoughtful amenities, and a range of options for the
everyday traveler, Wyndham will be there to welcome you wherever you go.
Designed for business and leisure travelers alike, Wyndham locations offer a
comfortable and convenient stay. No matter where your travels take you, our
hotels welcome you with thoughtfully appointed guest rooms, a range of food
and beverage options, and extras like pools and fitness centers.

Our Hotel - Wyndham Dubai Marina

Embrace the energy of the cosmopolitan playground that is Dubai with stays at
Wyndham Dubai Marina, a ‎4-star hotel located in one of the city's most vibrant
locations. Gaze into the waters of the world's largest man-made marina
surrounded by striking architecture.

From the moment you step into our spectacular marble lobby, you know you're
somewhere special. Wyndham Dubai Marina is an internationally recognized
‎4-star hotel, conveniently situated just steps from Dubai's most prominent
landmarks such as The Beach and The Walk JBR, Dubai Marina Mall, and largest
observation wheel in the world - Ain Dubai, soon to be completed.

The hotel features a spa, gymnasium, outdoor pool and great food and beverage
outlets including a coffee shop, a club lounge, an International all-day
dining restaurant with al fresco dining serving Italian specialties, and a bar
and eatery serving smoked meats and specialty beverages.

Work Culture and Benefits

Embark on a rewarding career with Wyndham Dubai Marina where you will be
supported throughout your professional journey with tailored learning
opportunities and development training. We are committed to providing a
nurturing environment where all of our team members can explore personal and
professional development opportunities throughout their tenure with us. We
offer a variety of leadership training, mentoring opportunities, and
educational support to continually foster a culture of diversity and
inclusion.

We are committed to attracting, motivating, and retaining talented team
members who align with our company 's core values. We are proud to reward our
team members with comprehensive benefit programs and resources which include:
return air tickets to home destination, uniform and laundry services,
accommodation and recreation facilities, medical coverage and life insurance,
transportation, duty meals, colleague discount in our F&B outlets and reduced
hotel rates, enhanced employee rewards program, team bonding and engagement
events, employee health and wellness activities.

Job Description:
Receptionist is responsible for providing attentive, courteous and efficient
service to all guests and coordinating the duties of the front desk. Promptly
reports emergencies, accidents, injuries, missing items, damage, engineering
items and safety hazards to the management. Reports any deviations from
policies, procedures, brand standards and regulations to the management.
Should be knowledgeable on hotel facilities and services to assist guests as
appropriate and ensures all communication containing company, hotel, brand and
guest information is consistent with privacy policies, practices and
regulations. Impresses guests with quality and timely service in a pleasant
and friendly manner.

KEY RESPONSIBILITIES
* Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
* Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
* Be familiar with all the Front Office software required for the Front Office Receptionist.
* Ensure that all hotel standards are met when serving the guests and handling information.
* Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
* Review Front Office log and Trace File daily.
* Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
* Be familiar with all in-house groups.
* Be aware of closed out and restricted dates.
* Promote and sign up Wyndham Rewards memberships to guests.
* Have knowledge of emergency procedures and assist as needed.
* Use proper etiquette at all times when communicating with guests and associates.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Maintain and market promotions and guest programs.
* Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
* Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
* Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
Desired Skill & Expertise:
* Minimum SPM / "O" Level or professional Certificate in administration management or equivalent.
* At least ‎1 year experience in a receptionist role with computer literacy.
* Excellent communications skills, both written and verbal.
* Required language(s): Full proficiency in English. Proficiency in Arabic, Russian and French can be an advantage.
* Knowledge in Opera PMS.
* Team player with excellent planning & organizing skills.
* Able to work flexible working hours with rotating shifts.
* Pleasant personality with good problem solving skills.