Receptionist

The Role
Duties & Responsibilities: • Ensure that all guests are warmly welcomed,
recognized and maintain eye contact in accordance with hotel Brand service
standards and the goals of GSHA. • Demonstrate comprehensive knowledge of
Front Office procedures and computer system. • Deal with all guest requests
promptly, taking personal responsibility to ensure guest satisfaction. •
Anticipate guest’s needs through observation and offer prompt, efficient
service either personally or through effective communication with other
associates. • Use guest name whenever possible in accordance with hotel
standards. • Be familiar with all room types, availability, rates, group
movements, billing, daily events, promotions, VIP’s. • Handling guest
messages, facsimiles, and mail, ensuring that the information is passed on is
accurate, complete, and promptly delivered. • Convey information and messages
to appropriate personnel in a timely and efficient manner. • Effectively
communicate and liaise with associates on all levels, understanding the
importance of teamwork within hotel operations. • Be aware of facilities and
points of interest within Dubai and surrounding areas to assist with any guest
inquiries. • Ensure all necessary information is obtained upon check-in,
following hotel credit procedures. • Be familiar with all vouchers and group
billing procedures. • Adhere to hotel credit procedures and policies at all
times. • Handle the guest checkout process, ensuring billing processes and
manual postings are conducted in accordance with hotel standards. • Maintain
cash float and accurately handle money at all times. • Be fully conversant and
efficient in dealing with foreign currencies and their exchange rates in order
to provide foreign exchange services to guests. • Maintain daily logbook and
conduct informative handover to next shift ensuring that all relevant
information is passed on clearly. • Maintain a clean and tidy work area in
accordance with the hotel standards. • Adhere to hotel policy regarding
uniform and personal presentation. • Ensure that your Manager is informed
immediately of any emergency, security or health & safety matter. • Perform
any additional duties as requested by Hotel Management.

Requirements
Skills Required: • Must have excellent spoken and written communication
skills. • Must have excellent customer service skills. • Must possess a
professional presentation. • Must have a professional phone demeanor. • Must
have strong computer software proficiency. • Must be able to handle cash and
credit transactions. • Must have ability to maintain calm, polite, and patient
in stressful situations

About the company
After completing his engineering studies in the U.S. in ‎1971 Mr. Abdullah
Ahmed Almoosa laid the foundation of the Group through an architectural
engineering firm. It is now grown into a leading family owned diverse business
group as one of the top ten leading family owned groups of Dubai. The Group is
more popularly known as ARENCO GROUP from its architectural practice which
carries that name. The Groups diverse business interests include: An
architectural engineering consultancy and interior design practice Real estate
leasing of owned premium apartments, villas, commercial offices, warehousing,
staff accommodation, etc. throughout Dubai Hotel apartments operations of
owned assets Furniture trading Car rental and leasing Laundry operations
Manufacture of mattresses, beds Manufacture of energy saving lamps Joinery
operations Over four decades of experience and a qualified team of experts
enable the A. A. Al Moosa Group to offer services that ensure the highest
standards of quality and perfection.