Store Manager - Baccarat

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
At Chalhoub, creativity comes alive! Working as a Store Manager you will be
responsible for ensuring that the store maximises its commercial performance
and delivers exceptional Guest Experience. You will also drive both eNPS and
cNPS through the implementation of People and CX strategies.
* You will drive in-store CX initiatives
* Plan succession of team members in terms of readiness
* Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
* Drive eNPS through people experience initiatives and culture
* Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
* Offer store support including concessions, real-time as per business needs
* Act as the key point of contact with back-office operations
* Ensure click and collect are conducted within SLAs
* Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
* Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
* Ensure store team is working towards the same goal
* Promote omni-channel sales
* Increase the store revenue target vs actual
* Increase sell-through at full price
* Provide input to whats working well, whats not working well and feedback
What you'll need to succeed
* Complete all stages of the application (Video interview and pymetrics assessment)
* Strong commerciality skills and business acumen
* Experience in leading a team within retail
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.