Store Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role

The job holder is responsible for planning, controlling and directing his
store team to achieve highest level of customer service standards and in-store
execution to deliver sustainable sales and profitable targets. JH provides
excellent communication and people's skills in order to influence everyone to
manifest the best professional customer service and equipped with the ability
to understand and analyses sales figures to drive the business to achieve its
targets.

What you will do

Profit Financial
* Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
* Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
* Implements strategies and ensures ‎100% execution of all programs to achieve sales target of all exclusive products and submits feedback on promo effectiveness.
* Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
* Recommends and initiates plans to optimize the stores' controllable expense.
* Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)

Commercial
* Checks and reviews the implementation of display and timely replenishment.
* Manages availability and timely replenishment of stocks.
* Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
* Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
* Ensures customers shopping experience exceeds customers' expectation.
* Handles and reports product queries, complaints and offer advise professionally aligned with the Brand of Service Standards procedure.
* Drives loyalty members programs and initiatives to achieve target transactions participation.
* Drives selling techniques to achieve target conversion/transaction rate
* Cascades on going promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
* Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)

Process
* Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
* Demonstrate strong analytical skills and understanding of the system and reporting
* Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
* Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)
* Cashiering duties

People
* Plans and monitors Personal Development Plans In role development interventions.
* Identifies, implements and monitors team learning interventions.
* Reviews and discusses performance appraisal and personal plans of direct reports.
* Implements action plans for employee engagements

Required Skills to be successful

• Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills


• Management skills


• Empathy Customer service and results oriented Leadership and problem solving skills


• Excellent relationship skills


• Integrity and trust Dealing with ambiguity


• Proactive with good team spirit and able to take initiatives

What equips you for the role

• Min ‎3 to ‎5 years of experience in retail and team management


• Bachelor or Master degree would be a plus

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…