Store Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role

As a Store Manager, you will be accountable for sales performance, focusing on
growth and profitability, customer satisfaction, merchandising standards,
store operations, and the training and development of the entire staff. You
will deliver exceptional Guest Experience and responsible for the Brand
identity of your store.

What you will do

Team Management and Development
* Develop the team to ensure they deliver the best service to every Client. Support them with consistent coaching, identify their development and training needs to tailor individual action plans
* Identify, recruit and develop talents, secure succession plans
* Organize the team in an efficient manner according to business needs and delegate responsibility
* Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
* Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
* Lead by example on selling and act as a role model

Client and Business Development
* Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it
* Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clientelling, events, country office team…)
* Build a loyal Clientele, leveraging all clientelling tools
* Establish a client-centric mindset in store to ensure the highest level of customer experience
* Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
* Act as an ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
* Be aware of the competitive landscape and market trends
* Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clientelling, training and team animation

Selling and Floor Management
* Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling
* Build and develop own Client portfolio
* Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the brand standards are achieved

Operation & Administration
* Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
* Demonstrate strong analytical skills and understanding of the system and reporting
* Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
* Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)

Required Skills to be successful

Job-Specific Skills:
* Personal computer and detailed report analysis skills
* Good command of business English (written and verbal)
* Good computer skills (Outlook, Excel & SAP)
* Strong commerciality skills and business acumen

Behavioural Competencies:
* Uses sound judgment when making decisions
* Ability to handle multiple tasks simultaneously
* Acts with integrity and respect
* Adapts to changes required by the business
* Ability to manage promptly and independently also unexpected events and issues
* Passion and sound knowledge of the fashion/beauty industry and trends
* Retail operational skills (stock, VM, systems, cash…)
* Management skills, Leadership, and problem-solving skills

What equips you for the role

Education:
* Bachelor or master's degree would be a plus

Minimum Experience and Knowledge:
* ‎4 to ‎5 years of experience in retail and team management roles
* Minimum two years Assistant Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals
* Clear understanding of distribution strategies and how to impact bottom-line profitability through allocation analytics and execution

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…