Customer Service Representative (Contractor)

Job Profile Summary
Aviation's vision is to be the fuel and services partner of choice for their
customer. We are on a journey to transform our business to become more
customer centric, higher performing and to play a key role in bp's net zero
ambition.

Would you like to join our Customers & Products Aviation team as a Customer
Service Coordinator (Contractor) to be based in Dubai, United Arab Emirates.

This role is responsible for managing the aviation pricing unit activities and
leveraging the regional Process and Pricing Excellence resources to manage
pricing demand. This includes providing guidance and expertise for standards
vs complex offers to maximise value for bp as well as managing pricing
administration to ensure successful price set up of price agreements and
market prices.

Job Advert
About the role:

In this role You will have the opportunity to:

• Collaborate with regional Process and Pricing Excellence resources to manage pricing demand


• Manage pricing administration to ensure successful price set up of price agreements and market prices


• Act as an SME for complex deals to support margin growth with agreed customers


• Drive corrections and improvements in pricing administration to support an effective order to cash process


• Provide input, support and challenge to projects which require pricing expertise.

About you:

You will have a Bachelor degree and / or equivalent experience with a
successful track record in process excellence.

It would also be essential that you have:

• Minimum ‎3 years of related experience


• Excellent communication skills with the ability to build relationships and influence at all levels and in multicultural environment


• Pricing administration awareness for aviation globally including leveraging organisation teams that are not direct reports (e.g. regional process excellence teams)


• Proven experience in analyzing and developing complex processes and ability to articulate these to the external and internal stakeholders


• Experience using MS office applications and online systems & tools (i.e. SAP, PROS, Salesforce)


• Demonstrated record of efficiently implemented continuous process improvements.

Desirable criteria:

• Knowledge of the aviation business is an advantage


• Knowledge of other European language
  Entity
  Customers & Products
  Job Family Group
  Business Support Group
  Relocation available
  No
  Travel required
  No
  Country
  United Arab Emirates
  About BP
  CUSTOMER AND PRODUCTS

We 're gearing up for the future. At bp our goal for C&P is to deliver the
future of mobility, energy and services for our customers by innovating with
new business models and service platforms.

C&P will become a hub, housing our midstream, lubricants, aviation, sale of
chemicals, mobility and convenience, marketing and our next-generation
businesses, making it a highly integrated and interconnected organisation. And
with safety being our core value, our commitment to safe and reliable
operations will never change.

Want to join the team? This means:

• being customer-centric, agile and responsive to changing customer needs and dynamic markets


• focusing on growth and development of customer offers


• optimising the chemicals and fuels value chains to maximise integrated value


• contributing to the reduction of carbon intensity of the products we create, and sell, by ‎50% by ‎2050 or sooner


• creating strategic partnerships that drive long-term value for C&P


• being digitally enabled and empowered by customer insights and data to deliver solutions.
  Experience Level
  Entry
  Legal disclaimer
  We are an equal opportunity employer and value diversity at our company. We do
  not discriminate on the basis of race, religion, colour, national origin, sex,
  gender, gender expression, sexual orientation, age, marital status,
  neurodiversity/neurocognitive functioning, veteran status or disability
  status. We will ensure that individuals with disabilities are provided
  reasonable accommodation to participate in the job application or interview
  process, to perform crucial job functions, and to receive other benefits and
  privileges of employment. Please contact us to request accommodations.