Assistant Personal Shopper

Middle East Assistant Personal Shopper
YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that
comprises a complete luxury retail ecosystem. The Group sells directly to
customers globally through its own family of multi-brand online shops NET-A-
PORTER, MR PORTER, YOOX and THE OUTNET. The Group's Online Flagship Stores
Division partners with many leading luxury brands to power their own
e-commerce destinations.

The Group has ‎4.3 million high-spending active customers globally. As pioneers
in bringing together the realms of technology and luxury, YOOX NET-A-PORTER
satisfies the most discerning clientele with expertly curated products from
the world's most coveted brands, personalised end-to-end service, the latest
technology and inspiring content, all shaped by ‎20 years of insights into the
modern shopper.

To support the teams who are powering this ecosystem we have a global
Corporate division consisting of departments including Legal, Finance,
Marketing and Sales, Strategy, Human Resources, Central Services and PR and
Communications.

YNAP Middle East is now seeking a talented Assistant Personal Shopper.
Some of the essentials for you to know are:
Location: Dubai Office
Team size : ‎10
Reporting into: Client Relations and Personal Shopping Manager
Besides a competitive salary, we can offer you:
* Performance bonus schemes dependant on the type of role you are in
* Our famous staff discount along with exclusive staff sales
* Annual airfare to home country
* Group Medical & Life Insurance coverage
* Flexible working (Work in Office ‎2 days/week - WFH ‎3 days/week)
* A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you'll be doing:
Sales:
* Proactively assist personal shoppers to target and build personal relationships with high value customers in the ME region
* Develop an understanding of your customers' fashion and lifestyle preferences
* Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
* Ensure that sales leads are identified and prioritised in your daily workload
* Maximising the use of the technology available to meet your sales targets
* Work alongside two Personal Shoppers to support them in their daily duties
* Resolve all daily order issues, returns, stock discrepancies
* Liaise with all relevant departments to resolve issues promptly and follow up until completion
* Help with creating dedicated emails for our customers with product images, product details and pricing
* Outline the service benefits to customers
* Arrange samples to be sent to the head office and help with the dressing of our EIP fitting rooms
* Organise and check stock for consignment deliveries to key customers
* Assist with events, from setting up, participating, and helping to take down
* Process orders, pre-orders and reservations of products when needed
* Take care of the Personal Shopper's clients if the Personal Shopper is Out of Office
.
Customer Relationship:
* Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers
* Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper
* Always demonstrate exemplary standards of customer service and to all customers (internal and external), in line with brand and department standards
Teamwork:
* Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists
* Support your team members in their absence to ensure customer service is never compromised and sales are not lost
* Partner with the customer care team at the Distribution centre to ensure VIP customers issues are resolved swiftly and satisfactorily
Customer Campaign:
* Participate in EIP customer and marketing / partnership events as required
* Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointment
The type of person we are looking for:
* At least ‎2 years of experience in customer-facing roles, experience in customer service or fashion retail sales is not a must but an advantage
* Proficient in MS Office, including MS Word, Excel, Power and Outlook
* Extensive knowledge and interest in the current trends and fashions within men's wear
* Ability to work hard and play hard, as part of a growing team
* An eye for detail and good organisational skills is essential
* Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
* You will need to be able to write and speak English, demonstrate excellent keyboard and written skills, articulate with good spelling and grammar in all languages
* Feel comfortable using English in daily work-related communication
* Numerate with strong computer literacy, particularly in excel and outlook
* Must have the confidence to contribute ideas to the working processes at NET-A-PORTER / MR PORTER - even those outside your day-to-day remit
From the moment you join the YOOX NET-A-PORTER GROUP we are committed to
making your journey with us inspirational and evolutionary. If you are
passionate, committed and thrive in a collaborative and fast-paced
environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage
people with a diverse range of backgrounds to apply. We recognize and
celebrate the benefits that diversity brings to our workplace, our business
and our customers. We welcome and will consider all applications regardless of
race and nationality, religion, color, sex, pregnancy or related medical
conditions, parental status, sexual orientation, gender identity, gender
expression, age, status as an individual with a disability, or any other
legally protected characteristics.
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If you require any reasonable adjustments to complete your application,
please do not hesitate to advise us accordingly.