Skincare Expert - FACES - Mall of Emirates

Who we are

We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
Our Beauty Consultant is responsible for delivering outstanding customer
service to all customers and to use appropriate sales techniques and product
knowledge to reach sales targets. Our Beauty Consultant is accountable for
counter cleanliness, stock replenishment, handling new launches, promotion of
products and merchandising. Our Consultant is also required to maintain high
levels of standards in terms of grooming.
* Build and maintain guest experience standards in order to build strong loyalty
* Address customers' queries about products, prices, availability, product uses, and services
* Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
* Advise customers on product ranges best suited to their needs
* Demonstrate usage and benefits of various brands and products
* Generate sales, while achieving line and sales targets, using make up knowledge
* Sell-out target tracking at store level
* Generate daily sales reports
* Participate in achieving incentives
* Track post-launch sales at store level
* Ensure merchandising levels in the store are met as per the brand guidelines
* Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
* Report stock shortages using the stock order form
* Ensure stock receipt as per set procedures
What you'll need to succeed
* Minimum ‎2 years ' experience in the beauty industry
* Must be fluent in chinese
* Have in-depth skincare knowledge and have conducted facial treatments.
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.