Delivery Advisor

What to Expect
As a Delivery Advisor at Tesla, you will be responsible for guiding customers
through the delivery process and ensuring that they have a frictionless and
exceptional experience when taking delivery of their Tesla vehicle. You will
be a delivery expert who adds your own guidance to the ownership solution,
validating and adjusting it as needed to ensure a successful delivery.
You have relentless determination to succeed, and you are driven by the
mission of Tesla to accelerate the world's transition to sustainable energy.
You are part of a larger sales and delivery team who works closely and
flexibly on all tasks. You are expected to cooperate frequently and display a
one-team mentality to achieve sales and delivery targets.
We offer…
* A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
* The chance to work with the world's most innovative products and technology
* Ongoing training and development to help you grow your skills and career
* A competitive compensation and benefits package
* A safe, clean and fun workplace
What You'll Do
* Take over the customer once the order has been placed and guide them through the delivery process
* Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
* Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
* Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
* Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
* Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
* Ensure that all required documentation is completed accurately and on time
What You'll Bring
* Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
* Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
* Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
* Ability to explain complex topics to customers in simple terms
* Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
* Ability to work independently and as part of a team
* Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
At Tesla, we believe that the delivery experience is an essential part of the
customer journey, and that every customer deserves a frictionless and
exceptional experience when taking delivery of their Tesla vehicle. As a
Delivery Advisor, you will play a critical role in ensuring that customers
have a positive experience when taking delivery of their Tesla, and that they
are fully satisfied with their purchase. If you are passionate about
operations, problem-solving, and delivering exceptional customer experiences,
we encourage you to apply for this exciting opportunity.