Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric
vehicles that elevate the human experience and transcend the perceived
limitations of space, performance, and intelligence. Vehicles that are
intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the
fundamentals of great design - where every decision we make is in service of
the individual and environment. Because when you are no longer bound by
convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry.
Beyond providing competitive salaries, we're providing a community for
innovators who want to make an immediate and significant impact. If you are
driven to create a better, more sustainable future, then this is the right
place for you.

Delivery Associate guide customers through the ownership of their vehicle,
collect critical customer information, and coordinating and executing vehicle
deliveries. We prioritize a world-class customer service experience and our
Delivery Associate play a key role in continuing to build upon the Lucid
Motors brand though their delivery of an unparalleled experience for our
customers.

Our ideal candidate has an unwavering commitment to the accurate collection
and recording of customer information through building meaningful
relationships and possesses demonstrable interpersonal and communication
skills.

You are an active listener, attentive and articulate, capable of balancing the
technical (intellectual) with the creative (emotional) that helps customers on
their buying journey with Lucid. You are meticulously detailed, well-
organized, and understand the critical nature of setting daily priorities. You
can understand the expectations and needs of our customer and are able to
adapt in an instance.

The Delivery Advisor's role combines sales, customer service, and business
development requiring a high- degree of customer-focused energy.

Responsibilities:

• Deliver an unparalleled customer experience you would personally want to have


• Coach customers throughout the customer journey via phone, email, and chat


• Perform deliveries in a personal, e fficient, and inspirational way


• Educate customers on the product and what to expect during their ownership experience


• Handle objections that help instill confidence and excitement with our customers


• Engage in meaningful conversations with retail/Gov customers through multiple mediums


• Collect and record retail customer/Gov information during the customer journey with impeccable data accuracy


• Maintain up-to-date product knowledge and their value to our customers


• Collaborate with various teams, including Sales, Vehicle Registration, Order Operations, and Logistics


• Meticulously record customer feedback to improve both products and business processes


• Identify inefficiencies and pain points in existing workflows for customers and clearly communicate how we can solve these issues.


• Maintain vendor and authority relationships that support registration process


• Manage and control document generation process to ensure all are collected and prepared for delivery hand over


• Keeping record and maintaining very well organized data regarding all Gov orders.


• Ability to write official letters responding to Gov various requests and demands.


• Keeping record or all Gov POs and uploading them in the system.


• Ability to talk in confidence with Gov Executive level and politely asking for the needed documents and information.


• Trusted person who can manage and securely keeping record of top Gov Executive level people.


• Being able to personally hand over the vehicles to the top Gov Executive level.

**

Quali fications:
* ‎2+ years of professional experience in sales, support, or other customer-facing role
* Passion for a fast-paced, high-growth environment
* Strong storytelling, active listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking)
* Self-starter and quick thinker with a high attention to detail
* Excellent communication and interpersonal skills in both Norwegian and English
* Exceptional organizational skills with the ability to relentlessly prioritize
* Ability to work rotationally on the weekend to execute customer deliveries
* Driver license and a clean driving record
* Flexible to travel on a short notice to execute deliveries

Advantageous:**

• Pro ficiency with Salesforce or other CRM


• Prior experience in the automotive sector

KSAJobs

Lucid maintains your privacy according to its Candidate Privacy Notice. If you
are a California resident, please refer to our California Candidate Privacy
Notice.

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is
proud to be an equal opportunity workplace. We are committed to equal
employment opportunity regardless of race, color, national or ethnic origin,
age, religion, disability, sexual orientation, gender, gender identity and
expression, marital status, and any other characteristic protected under
applicable State or Federal laws and regulations.
To all recruitment agencies : Lucid Motors does not accept
agency resumes. Please do not forward resumes to our careers alias or other
Lucid Motors employees. Lucid Motors is not responsible for any fees related
to unsolicited resumes.