Company Description
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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the
world's largest manmade island and archipelago. This luxurious five-star hotel
with 391 spacious rooms, suites and villas is embellished with hand-crafted
Italian touches and offset by carefully selected amenities to complete the
atmosphere of elegance. Guests can enjoy panoramic views, a private beach,
state of the art entertainment and recreational facilities, including
specialist boutiques, a VIP movie theatre, signature and private restaurants
complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and
story offered by the hotel. At the essence of every Raffles is the delivery of
thoughtful, personal and discreet service to well-travelled guests. Raffles
Hotels & Resorts is an award-winning, luxury international hotel company with
a history dating back to 1887 with the opening of Raffles Hotel, Singapore.
The portfolio currently comprises eleven luxurious properties, from secluded
resorts to city hotels in key locations around the world.
Job Description
* To report for duty punctually wearing the correct uniform and name badge at all times.
* To answer the telephone as per the hotel standard.
* To run various status reports in order to do opening shift.
* To review the log book for any special request and instructions.
* To keep track room status: OO, VC, OC, Q-rooms, OS & VD.
* To coordinate VIP room, make up rooms and rush rooms.
* To monitor and issuance of various keys: master keys, floor master keys, pantry keys and mobile phones.
* To log all lost & found items.
* To maintain filling system.
* To inform security of any emergency brought to housekeeping attention.
* To update room status whenever required.
* To respond promptly and polite to any request from guest. Details to be logged in the log book.
* To maintain high standard of hotels policies relating to fire, health, safety, hygiene and sanitation at all times.
* To know fire and safety rules of the hotel.
* Occupational Health and Safety Responsibilities
* Ensure all OH &S legislation, policies and procedures are adhered to
* Be familiar with property safety, first aid and fire and emergency procedures
* Log security incidents and accidents in accordance with hotel requirements
* PERSONAL ATTRIBUTES
* Excellent reading, writing and oral proficiency in English
* Familiarity with Housekeeping/Butler duties
* Good communication and contact skills
* Must be well-presented and professionally groomed at all times
* Strong interpersonal skills and attention to detail
Qualifications
* Secondary/High School education
* EXPERIENCE
* Minimum 2 - 3 years experience in the Housekeeping department
Summary To run various status reports in order to do opening shift and prepare room assignments. To review log books for special requests and instructions. To answer the phone and log all messages To prepare next day's schedule To track room status: OOO, V/C, O/C To coordinate V…
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