Company Description
Discover the warm French-Polynesian welcome of our luxury 5 star beach resort
situated on the East Crescent of the world famous Palm Jumeirah, offering a
rejuvenating escape inspired by the rich culture of the South Pacific.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf,
Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short
distance away from the vibrant, buzzing metropolis of Dubai.
With magnifique touches of French elegance interlaced throughout the hotel, we
invite you to 'Live the French way' and indulge in excellence.
Job Description
* To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
* To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
* To ensure that all guests enjoy their stay being offered the finest personal service.
* To respect the privacy of the guests and the confidentiality of the information.
* To report any guest comment or complaint.
* To set up inventory and monitor supplies and other commodities upon guest requests.
* To fulfill administrative tasks, housekeeping office coordination and filing.
* To respect key handling procedures.
* To read and update logbooks.
* To coordinate with all departments as per guests and operational needs.
Qualifications
* Service focused personality is essential
* Previous experience in a similar role is an asset
* Strong interpersonal and problem solving abilities and the ability to lead by example
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