Housekeeping Order Taker

Posting Date Jun ‎13, ‎2022
Job Number ‎22097874
Job Category Housekeeping & Laundry
Location The Westin Cairo Golf Resort & Spa Katameya Dunes, Road ‎90,New
Cairo City, Cairo, Egypt, Egypt VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

At Westin, we are committed to empowering the well-being of our guests by
providing a refreshing environment, thoughtful amenities, and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests ' well-
being, and we're energized to assist as partners in helping them maintain
control and soaring above it all while on the road. Everything we do is
designed to help guests be at their best, and they appreciate our supportive
attitude, anticipatory service and extensive knowledge on how to best assist
them throughout their stay. We are looking for dynamic people who are excited
to join the team and ready to jump into any situation to give a helping hand.
If you're someone who has is positive, adaptable and intuitive, and has a
genuine interest in the well-being of others around you, we invite you to
discover how at Westin, together we can rise.

POSITION SUMMARY
Run sold room reports, verify room status, determine discrepant rooms,
prioritize room cleaning, and update status of departing guest rooms. Assist
Housekeeping management in managing daily activities. Act as a liaison to
coordinate the efforts of Housekeeping, Engineering, Front Office, and
Laundry. Document and resolve issues with discrepant rooms with the Front
Desk. Prepare and distribute room assignments to Housekeeping staff. Record,
monitor, and update list of 'Do Not Disturb' rooms. Ensure that vacant dirty
rooms are cleaned by the necessary time and assign rush rooms and rooms
previously on the 'Do Not Disturb' list. Complete required Housekeeping
paperwork.
Follow all company and safety and security policies and procedures; report any
maintenance problems, safety hazards, accidents, or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank guests with
genuine appreciation. Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others; support team
to reach common goals; listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language;
prepare and review written documents accurately and completely. Enter and
locate work-related information using computers. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to ‎10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.