As a Housekeeping-Order Taker, you would be responsible for answering all
telephones, dispatches via 2-way communication system and generates
computerized reports to ensure department compliance with service standards.
What will I be doing?
As a Housekeeping-Order Taker, you will be responsible for performing the
following tasks to the highest standards:
* Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
* Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
* Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
* Responds to all emergency call which includes monitoring the alarm system
* Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
* Coordinate and control all office traffic
* Present a positive, professional, and courteous image, to ensure guest satisfaction
* Maintain the brand's high quality standards
* Ability to remain calm and perform all essential functions during emergency situations
* Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found
What are we looking for?
A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role, you should maintain the attitude, behaviours, skills, and values
that follow:
* Prior customer service/administrative support or housekeeping experience required
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Grade School education
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth with the
light and warmth of hospitality" unites us as a team to create remarkable
hospitality experiences around the world every day. And, our amazing Team
Members are at the heart of it all!
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