MAIN OBJECTIVES
To control lounge operation in Dubai and to ensure exceptional standards of
customer services to all VVIP, VIP, and CIP traveling on Gulf Air.
MAIN DUTIES
1. Ensure all passengers are met upon arrival and departure and accorded the
proper amenities, (luggage handling, immigration formalities, transportation
arrangements, hotel accommodation and special requests).
2. Liaise and communicate closely with Catering teams, Cargo, Airport
Managers, Area Managers and Public Relations Officers of each station in
relation to onboard VIP's.
3. Assist Lounge Supervisor in liaising with management and to select and
negotiate for supply of catering, magazines, newspapers and other amenities
appropriate for Gulf Air passengers using VIP lounges, considering such
criteria as routing languages, nationality of passenger.
4. Assist Lounge Supervisor in replying, follow up, and implementing
improvement strategies in relation to Cabin Crew Reports, Customer Relations
Department, and any passenger complaints received.
5. Assist Lounge Supervisor in establishing and utilizing a professional
working relationship in the areas of communication and public relations with
all Gulf Air Traffic/Sales, Reservations Department, Handling Agent staff, CAA
Authority, and in order to ensure smooth handling of all passengers.
Experience
Minimum 3 years of relevant experience.Qualifications
Good command of English language both written & spoken, equivalent to National
Diploma level.
Computer literacy - DCS and Falcon System.
MAIN OBJECTIVES To control lounge operation in Bahrain and to ensure exceptional standards of customer services to all VVIP, VIP, and CIP traveling on Gulf Air. MAIN DUTIES 1\. Ensure all passengers are met upon arrival and departure and accorded the proper amenities, (luggage handling, im…
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