EK Ground Dispatcher

Job Purpose: As the senior Emirates dispatch representative co-ordinate all
functions of each aircraft turnaround, driving and motivating those involved
to achieve safe and punctual departures of Emirates flights whilst maximising
the payload, in compliance with all regulatory requirements. Act as the
primary point of contact at the aircraft for all Group stakeholders,
Government departments and external agencies such as DNATA, DCA, Flight
Operations and Service Delivery Job Outline: • Makes decisions on key
operational issues such as the offload of passengers and/or baggage and cargo
to ensure that the Emirates flight schedule is maintained in accordance with
the published precision timing schedule (PTS). Takes accountability for, and
has authority to make decisions on the acceptance of last minute or delayed
loads that could potentially delay flight departures. Follows the flight
briefing and establishes, in consultation with the Emirates Hub Control Duty
Manager, when a delay is acceptable operationally and commercially. •
Responsible for ensuring safety compliance standards are practiced by all
Ground Service providers involved in activities on or around the Emirates
aircraft. Is accountable to ensure that any unsafe practices are immediately
ceased and reported as required via Ground Safety Reports so that corrective
and preventative actions can be implemented to reduce risk. • Ensures that all
passenger and deadload details are reconciled against actual loading/boarding
and accounted for on the flight Load sheet prior to release of the aircraft.
Has authority to delay the departure of the flight until all figures are
correctly accounted on flight documents. • Plans a strategy for flight
departures prior to commencing any precision timing activities after seeking
and interpreting a full flight briefing (e.g. en route restrictions, flight
crew limitations etc) via Emirates Hub Control Centre (HCC). Conducts a
briefing to all stakeholders involved in the flight departure and establishes
any operational shortfalls, organising immediate remedial solutions within
acceptable standards so that an on time departure can be achieved. • Manages
the departure flight process by leading the EK and dnata teams with a ?can do?
attitude that inspires those around them while consistently seeking to
optimise the on time performance and/or maximise the payload. Evaluates any
anticipated delays to identify opportunities to further maximise payload
revenue and enhance customer service. • Maintains full contact with Hub
Control Centre in the NCC via the tetra radio network and/or the personal
digital assistant (PDA) to allow full transparency of the critical path of the
flight departure. This enables the Network Control Centre (NCC) to streamline
the base station and network operations through effective tactical decision
making. • Through on going relationships with flight handling agencies, such
as fuelling companies, dnata and EK flight catering, identify and recommend
improvements to procedures and/or standards of safety and security to the EKAS
Operations Services Management so that the airline can consistently deliver
the highest operational standards in the industry. • Has full autonomy in the
allocation of delay codes and timings for any off schedule departures. This is
done by fully investigating PTS schedule failures so that accurate trends can
be assessed for future service level improvements.
Qualifications & Experience: Qualifications: • ‎12 Years schooling or
equivalent Experience : • ‎0 - ‎1 Year in Airport Operations or Others.
Knowledge/Skills: • Valid UAE Driving License • Ability to work under pressure
• Good Interpersonal Skills • Positive Attitude • For training role leadership
capability and the ability to act as a role model for new and junior staff is
essential