Account Support Executive

What you do

Renewal Management
* Prepare and issue renewal documentation for assigned accounts within agreed timeframes and high level of quality
* Ensure regular and pro-active Intermediary/Partnership engagement and support by phone/email throughout the renewal process to ensure a high renewal retention rate as determined by Management.
* Communicate and document all agreements and requirements for the renewal.
* Prepare RM renewal documentation when required for all departmental product lines.
* As part of the renewal process actively inform brokers/clients in respect of any targeted company initiatives.

Administrative activities
* Maintenance of client files in accordance with department procedures.
* Keep up-to-date with procedural developments within the KAM department and ensure that all work is done in accordance with these including Allianz Care Sales Guidelines and the new regulations introduced in certain markets.
* Follow-up on renewals issued and on missing information in order to incept the renewal.
* Obtain fully signed off documentation in relation to the regulations of each renewal per assigned country.
* Provide reports on daily/weekly activity in line with department procedures
* Responsibility for Health, Safety and Welfare within team (please refer to the Company's Safety Statement for full list of responsibilities).

Client Experience
* Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner where required.
* With support identify and implement efficient solutions to client's requirements and challenges
* Ensure escalations are referred to Manager to ensure a swift and client centric resolution
* Seek, document and share feedback from client/intermediary/partners on service delivery via NPS surveys

New Business (when required)
Support the sales process for potential new clients for assigned region.
*
What you bring

Experience Required
* Minimum of one year's work experience in an administrative commercially focused role within a Financial Services environment
* Experience in a customer focussed environment, producing accurate work within tight deadlines
* Knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
* Knowledge of Salesforce a distinct advantage

Behaviour/Values
* A strong administrative-focused individual with good interpersonal and communicative skills
* Good problem solving skills
* A high level of results/goal orientation in a fast paced, target oriented environment
* Takes ownership and responsibility for the task/duties assigned to them
* High attention to detail
* Team player
Highly motivated individual possessing the ability to work under pressure and
to meet tight deadlines and service standards
*

‎37990 | Sales & Distribution | Professional | Non-Executive | Allianz Partners
| Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management
companies in the world. Caring for our employees, their ambitions, dreams and
challenges, is what makes us a unique employer. Together we can build an
environment where everyone feels empowered and has the confidence to explore,
to grow and to shape a better future for our customers and the world around
us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be
an equal opportunity employer. We encourage you to bring your whole self to
work, no matter where you are from, what you look like, who you love or what
you believe in.
We therefore welcome applications regardless of ethnicity or cultural
background, age, gender, nationality, religion, disability or sexual
orientation.
Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One
means to achieve diverse teams is a regular rotation of Allianz Executive
employees across functions, Allianz entities and geographies. Therefore, the
company encourages its employees to have motivation in gaining varied skills
from different positions and to collect experiences from across Allianz Group.

Job Level:
Professional
Location:
Dubai, AE
Area of Expertise:
Sales & Distribution
Unit:
Allianz Partners
Employing Entity:
AWP Health & Life SA
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
‎37990
Position Cluster:
Non-Executive