Sales Support Manager

Job Purpose: Job Outline Efficiently manage the Sales and Revenue activities
of Emirates Holidays (EKH) for key accounts to ensure they achieve set target
revenue goals. Continuously evaluate and report on the performance of these
accounts and escalate any deviation from KPIs to the Business Development
Manager to discuss measures to rectify. Job Accountabilities - Working in
collaboration with local sales teams or Emirates head office teams, plan and
implement joint sales activities and face to face business meetings to ensure
EKH strategies are continuously aligned with the airline. - Oversee the
performance of existing business including the promotion of Groups and
ecommerce and provide regular reporting to ensure market specific targets and
key performance indicators are achieved as well as any challenges highlighted
- Organise events, presentations and roadshows for key accounts to showcase
EKH products and services. Ensure all activities are planned to strongly
position the brand and captivate the targeted audience. Post event analysis to
be provided highlighting benefits and any potential ROI gained from the event.
- Deliver high quality sales and training presentations to partners to
increase system usage enhancing the business's reputation as a quality service
provider and increasing quotation volumes to secure incremental businesses.
Monitor before and after performance of account and optimise where required. -
Coach and mentor sales teams at the Outstations to help them develop their
skills by concentrating on strengths, identifying positive behaviour and
encouraging continuous learning. Conduct performance reviews to support the
team in keeping track of their development. Ensure that product, promotion
plans and sales strategies are understood and implemented and ensure the
implementation of processes & procedures run smoothly to increase the
efficiency of EKH operations. - Effectively use CBI to analyse performance
data to provide actionable commercial insights and continuously adapt the
business strategy to meet market conditions and future challenges that may
arise from changing market situations. Benchmark and track competitor activity
and work with EKH product and pricing teams to recommend changes in processes,
pricing, systems, and strategies to address business growth needs. -
Constantly monitor service levels to ensure that EKH delivers the highest
level of service to its internal & external customers. Thereby maximising
revenues for the department by upselling and cross selling the right product
and enhance the overall customer experience. - Support the EKH management team
in driving tactical promotions that will impact the overall sales and revenue.
Continuously look at new segments to increase Emirates Holidays footprint and
market share. - Be the primary point of contact for outstation teams and Key
partners when dealing with internal EKH departments while effectively
collaborating with teams at headquarters and outstations to produce more
revenue opportunities. Special Segments - Manage key accounts including
Government bodies, Schools and Corporates to attract leisure traffic and
contribute to the overall revenue targets. Regional - Identify and evaluate
new markets and sources of business that present additional revenue
opportunities. Actively participate in the promotion of Dubai and the business
with potential clients and the media where relevant
Qualifications & Experience: - Commercial/Sales. Other: ‎5+ years - Degree or
Honours (‎12+‎3 or equivalent) - Experience in
Commercial/Sales/Reservations/Ticketing Knowledge/skills - Experience of Tour
Operating/Travel Agency Sales Experience OR commercial/Sales Tours (Inbound) -
Experience handling the entire process of implementing both existing and new
business - A proven track record in sales - Thorough knowledge of the IATA
rules and regulations - Must be able to work independently within present
guidelines and be result oriented. - Capable of adapting to constantly
changing markets - Ability to negotiate with people at all levels, including
at a senior level. - Excellent communication skills and a good working
knowledge of Arabic is an advantage. - Commercial experience from GCC / Africa
/ West Asia would be an added advantage.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.