Customer Experience Consultant

We offer:
We present a compelling global career opportunity at the forefront of
international trade. You will join a team of exceptional professionals in a
global work culture that offers prospective growth opportunities in an
industry that significantly influences the world economy.
Our company takes pride in its outstanding workforce, which defines our
industry leadership, fosters a global team culture, and maintains a customer-
centric focus on a daily basis. By joining our team, you become part of a
truly diverse and global organization. You will work in a dynamic, values-
driven environment that promotes professional development on the job,
encourages the creation and shaping of innovative digital solutions, and
provides access to industry-leading talent development programs. Collaborating
with talented colleagues, you will also broaden your perspective through
international job assignments.
This exceptional career opportunity entails playing a crucial role as a
customer experience consultant within our UAE Area. Based in our Dubai office
in the United Arab Emirates, you will report to the Head of CX.
Job Responsibilities:
As the owner and manager of the end-to-end customer experience, you will be
responsible for proactively identifying issues, cultivating strong
relationships with customers and identifying mutually beneficial solutions
that enhance the experience for both Maersk and our customers. You will assume
full ownership of managing the customer experience for GKC customers.
Oversee strategic accounts with substantial business significance: The
magnitude of impact is determined by the volume and/or revenue contribution to
the Area scorecard.
Primary Responsibilities:
‎1. Cultivate strong and enduring customer relationships and deliver
exceptional customer service.
‎2. Facilitate constructive problem-solving and offer effective solutions.
‎3. Demonstrate proactive communication to keep customers informed about any
issues or modifications.
‎4. Identify and address root causes while actively seeking continuous
improvements in work processes.
‎5. Work autonomously and contribute to team objectives and standards by
sharing knowledge and best practices.
‎6. Proactively monitor and manage the end-to-end shipment process in strict
adherence to company protocols.
‎7. Ensure services are delivered to customers as promised, or promptly
communicate any deviations to them.
‎8. Comprehend the customers' business drivers and capitalize on them to
enhance collaboration and processes for the mutual benefit of the company and
customers.
Qualifications:
* Bachelor's degree, diploma, or equivalent OR a minimum of ‎2 years of relevant experience in transportation or logistics.
* Strong passion for Shipping and Logistics, coupled with a customer-centric mindset (Customer service experience is preferred).
* Exceptional communication and interpersonal skills.
* Demonstrated ability to multitask and work with a sense of urgency.
* Proven track record of building and maintaining solid relationships, both internally and externally.
* Excellent organizational and problem-solving abilities.
* Proficiency in conflict resolution and persuasion techniques.
* Strong team player, with the ability to collaborate effectively.
* Proficiency in Microsoft Suite Applications.
* Motivated by driving value through the network and displaying a strong sense of collaboration.
* Possesses a strategic and visionary mindset.
* Thrives in a dynamic, multicultural environment.
* Recognizes and embraces the importance of end-to-end shipment processes.
* Emirati candidates with a Logistics / Supply Chain background (either educational or work exp.) would be highly preferred.