Reservations Agent @ Hotel Indigo Dubai Downtown

About Us
A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more
than satisfy our guests' curiosity, we inspire them. Our passionate colleagues
help create memorable and unique experiences for our guests; in a place truly
connected to the local neighbourhood, infused with intriguing design and local
flavours. Where every day brings new discoveries, fresh experiences, and
unexpected ideas.
And just like our hotels, no two colleagues are the same. So, we're curious
about YOU. How will you inspire the eclectic rhythm in our hotels? How will
you bring the local neighbourhood story to life? At Hotel Indigo® hotels,
we're excited to meet spirited characters who can delight the most curious
guests.
The hotel boasts ‎269 tastefully decorated rooms, each thoughtfully designed to
reflect the hotels neighbourhood story; the story of Dubai creek.
Your Day to Day
In a nutshell, as Reservations Agent, you will complete all reservations in a
timely fashion whilst providing a high standard of customer service to all
callers. You will negotiate with callers on an alternative rate if rate
resistance is shown. You will ensure that all sales principals are used for
every call handled.
You will also work to exceed set individual targets for every call handled and
deal with any difficult callers with a calm and professional approach. You
will communicate with the Team Manager as necessary on any reservation issues
that need attention or assistance.
What WeNeed From You
As the first lifestyle branded hotel of IHG in the Middle East, this exciting
chance really is something to be part of. This is a great opportunity for
talented hospitality professionals to step up in their career and experience a
new challenge in a trendy lifestyle brand.
You'll report to the Reservations Manager, and you'll play a big role in
supporting the overall success of the hotel.
The right fit for this role is someone who has solid hotel background with an
energetic and fun personality. You should be passionate about people and
hospitality. Excellent communication and problem-solving skills are essential.
Ideally, you should have at least one-year relevant experience in a similar
role in hotels/ hospitality industry. You must have strong interpersonal
skills and excellent command of written and spoken English. You will need to
be flexible with working hours and have knowledge of OPERA. Additionally,
knowledge of IHG's Concerto system is preferred.
If you are this person, we'd like to meet you.
What We Offer
Join us and not only can you benefit from the world of variety and opportunity
that comes with working for a global organization, you can also look forward
to being part of a company that will appreciate you for being you. We 'll
reward all your hard work with a great salary and benefit package.
What's more, because your career will be as unique as you are, we'll give you
all the tailored support you need to make a great start with IHG, be involved
and grow. So, whoever you are, whatever you love doing, bring your passion to
IHG and we'll make sure you'll have room to be yourself. Find out more about
joining us today by going to careers.ihg.com
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Hotel Indigo is an upper-upscale boutique brand that captures the true spirit
of the neighborhoods our hotels belong to. With over ‎125 properties worldwide,
we look for individuals that can inspire our guests to make unique
discoveries. Opening the door to meaningful connections to the diverse people,
places, and cultures of the local area.

Making travel inspiring. It's what we do. Let's Go Further Together.