Reservations Agent for Conrad Dubai
A Reservations Agentfor Conrad Dubai will serve as the main contact for room
reservations at the hotel and is responsible to offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Reservaion Agentfor Conrad Dubai, you will serve as the first line of
inquiry for room reservations within the hotel. A Reservation Agent is
responsible for offering excellent customer service, options, and other
solutions to meet Guest and customer needs. Specifically, a Reservations Agent
will perform the following tasks to the highest standards:
* Answer incoming phone calls by following the hotel's telephonce etiquette at all times.
* Convert inquiries into contracted business.
* Respond positively to sales inquiries to develop future sales leads.
* Identify sales leads, as appropriate.
* Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
* Provide prompt and efficient service while maintaining the hotels brand standards.
What are we looking for?
A Reservations Agent for Conrad Dubai is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* Previous experience in similar role.
* A passion for delivering great customer service.
* Excellent professional telephone manners and etiquette.
* Excellent communication skills (oral and written).
* Outstanding administration and organizational skills.
* Good computer proficiency.
* Arabic language skills.
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* OnQ experience.
* Tertiary qualifications, or other collegiate-level degree.
* Luxury hospitality experience in a similar role.
What will it be like to work for Conrad Hotels & Resorts?
Conrad Hotels & Resorts combines contemporary design, sophisticated amenities
and personalized service. Conrad's guest service is instinctive, discreet and
enhanced by innovation to provide exceptional travel experiences all over the
world. And, our amazing Team Members are at the heart of it all!
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