Guest Service Associate - Housekeeping

Company Description

This is a new kind of hospitality, grounded in the spirit of discovery, the
fantasy of nightlife and the adventure of connection. Hyde is more than a
brand, it's a state of mind.
THE HYDE DUBAI
Hyde Hotels, Resorts & Residences, part of the world-leading Accor group, is
the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in
close proximity to the iconic Burj Khalifa directly fronting the Business Bay
canal and promenade.
The ‎276-rooms, all with balconies, is a mix of gracious standard rooms and
luxurious suites with views of the Dubai Canal, the Dubai skyline and the
iconic Burj Khalifa - the tallest building in the world.
Hyde Hotel Dubai features three incredible culinary experiences including the
Mediterranean concept, Cleo Mediterraneo, contemporary Japanese from Katsuya,
hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a
coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa,
male/female salon, fitness center, a swimming pool and retail area. The
hotel's public areas, guestrooms and Cleo are designed by Ciarmoli Queda
Studio. Katsuya, Hudson Tavern and Hyde pool and lounge are designed by
Tristan Plessis Studio.

Job Description

The Position
To provide prompt and courteous F&B service to the Hotel's guests.
KEY ROLES & RESPONSIBILITIES
* Read daily events, to acknowledge any VIP's arrivals.
* Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
* Present children's menus when appropriate, and describe specials and alternative cuisine
* Serve and clear food and beverage items in an unobtrusive and professional manner
* Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
* Carry trays, bus and reset tables with linen, china, glass and silver
* Ascertain guests' satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
* Follow cash and credit card procedures according to the guidelines of the accounting department
* Maintain a clean, neat and orderly restaurant throughout service
* Polish silver, refill salt, pepper and sugar, creamers, etc
* Ensure that work station is stocked with appropriate condiments at all times
* Report any guest comments regarding food and beverage to manager
* Conscientious handling and maintenance of operating equipment
* Learn and adhere to safety, sanitation and hygiene policies
* Maintain good working relationships with colleagues, and all other departments
* Maintain complete knowledge of all F&B services, outlets and hotel services/features
* Perform opening/closing side duties as assigned and set all tables according to standards
* Report to manager any kinds of deviation from set standard and procedures
* Ensure that all service and storage areas are kept safe and clean
* Help minimize waste, neglect, breakages and mishandling of supplies and equipment
* Carry out light cleaning and maintenance of the outlet
* Assist other Food & Beverage Outlets in their operations during peak hours if needed

Qualifications

PERSONAL ATTRIBUTES
* Average reading, writing and oral proficiency in the English language
* Must be well presented and professionally groomed at all times
* Able to account and handle cash effectively and efficiently
* Good communication and customer contact skills; good problem resolution skills
* Basic F&B product knowledge
* Team player with strong interpersonal skills and attention to detail
QUALIFICATIONS
* Secondary education
EXPERIENCE
* Minimum ‎1-year food and beverage serving experience
* Previous public contact and/or cashiering experience