EXPRESS OPERATIONS PARTNER – EK SKYCARGO

Job Purpose: Emirates SkyCargo is a world-class air cargo carrier, with a vast
network of destinations, cutting-edge facilities, and a focus on innovation,
efficiency, and sustainability. Express Operations Partner will identify,
select and manage external operational partners for the Express project across
a number of countries. You will drive operational excellence and compliance
with assigned external operational partners, while ensuring maximum value is
extracted from partnerships and customer satisfaction is achieved. In this
role, you will: - Manage and provide support to external operational partners
and ensure partner agreements are constantly evolving to enhance service
proposition - Manage service concerns and issues (i.e. service failures,
accounting and reconciliation issues) in a timely way, focusing on customer
needs. - Understand market trends and have constant inputs into how to enhance
operational processes, driving improvements with the wider Express team.
Become involved in project work relating to this. - Collaborate closely with
Express Commercial Partner to drive maximum value out of partnerships,
including involvement in contract negotiations and agreeing reasonable Service
Level Agreements. - Co-ordinate training and development activities for
external operational partners, ensuring they are fully equipped to deliver on
their requirements.
Qualifications & Experience: To be considered for the role, you must meet the
below requirements: - Degree or Honours (‎12+‎3 or equivalent) with ‎5+ years'
experience in Express operations management, vendor management and vendor
performance management. - Demonstrated proficiency in analytical and numerical
skills with ability to create financial; business cases - Proven experience
with legal contracting with partners/clients. - Strong interpersonal skills
and business acumen, with ability to assertively manage internal and external
stakeholders. At Emirates, we're committed to providing our employees with
opportunities to grow and develop in their careers. So if you're looking for a
challenging and rewarding opportunity, apply today and join our team!
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.