EXPRESS COMMERCIAL PARTNER – EK SKYCARGO

Job Purpose: Emirates SkyCargo is a world-class air cargo carrier, with a vast
network of destinations, cutting-edge facilities, and a focus on innovation,
efficiency, and sustainability. Express Commercial Partner will identify,
select and manage external commercial partners for the Express project across
a number of countries. You will drive volume, revenue, share of wallet and
compliance with assigned commercial partners, while ensuring customer
satisfaction is achieved. You will also work with internal stakeholders to
ensure Express Services are effectively marketed with all customer segments.
In this role, you will: - Manage and provide support to external commercial
partners and ensure partner agreements are constantly evolving to enhance
sales proposition. - Manage account management concerns and issues in a timely
way, focusing on customer needs & sales, and manage partners' termination and
replacement where necessary. - Understand market trends and have constant
inputs into how to enhance commercial processes, driving improvements with the
wider Express team through accurate and relevant reporting. - Collaborate
closely with Express Operations Partner to drive maximum value out of
partnerships, including involvement in new commercial models, partner
identification and negotiations. - Co-ordinate training and development
activities for external commercial partners, ensuring they are fully equipped
to deliver on their requirements. - Liaise with IT and Finance to ensure all
system and payment matters involving Express Commercial Partners are executed
effectively. - Engage effectively with relevant team to ensure an annual
marketing campaign is developed, incorporating specific country and target
audience factors.
Qualifications & Experience: To be considered for the role, you must meet the
below requirements: - Degree or Honours (‎12+‎3 or equivalent) with ‎5+ years'
experience in Express sales and commercial management; Customer service / call
centre experience preferred. - Experience in vendor management and vendor
performance management. Includes historical involvement in key account
management, pricing and RFI/RFQ response strategies. - Demonstrated
proficiency in analytical and numerical skills with ability to create
financial; business cases. - Proven experience with legal contracting with
partners/clients. - Strong interpersonal skills and business acumen, with
ability to assertively manage internal and external stakeholders.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.