Job Purpose: Provide comprehensive support to the trade, corporate and direct
customers across all sales channels within UAE Sales with high level of
efficiency to deliver results. Collaborate with the field sales force and
commercial managers on all sales and marketing activities with the aim of
achieving the set revenue target. Job Accountabilities: • Support
internal/external customers with all fares, pricing and sales related queries
and provide technical advice to effectively resolve persistent GDS issues. •
Evaluate, negotiate, and secure group travel requests, charter flights, MICE
deals and assist customers with all booking/ticketing and special
requirements. • Gather and share relevant information on all competitors?
fares/rules, special incentives/promotions, policies, market trends, sales
processes on daily basis and provide recommendation where necessary to improve
EK market position and minimise impact on revenue. • Process all queries
related to Agency Debit Advisory (ADA), Agency Debit Memos (ADM)
dispute/reversal, Refund Summary Adjustment Note (RSAN), Sales Summary
Adjustment Note (SSAN), Refund Application (RA) using all relevant tools and
complete other audits when required. • Handle all trade related general
booking queries including medical assistance, Skywards, other ancillaries and
liaise with the relevant departments to deliver high quality focused customer
service. • Provide booking/ticketing support for EK sponsored events by
coordinating with the internal/external customers, and ensure the allocated
budget is effectively utilised and accurate records are maintained. • Prepare
and handle EK corporate travel agreements for all accounts and communicate
booking/ticketing conditions to the trade partners. • Assist all commercial
stakeholders with inaugural flight invitations by coordinating with the
important passengers (IP/VIP/CIP) with all booking/ticketing and special
requirements. • Maintain up to date EK booking/ticketing procedures and
policies on Emirates Partner Portal (EPP) for all trade partners to minimise
queries on all communication mediums. • Promptly distribute trade
communication (B2B) endorsed and provided by CCMB to all internal/external
customers.
Qualifications & Experience: Qualifications: 12 Years schooling or equivalent
: Experience: Commercial/Sales. Other : 5+ Years Knowledge/Skills: Experience
in Commercial and sales experience in an airline or travel agency.
Knowledge/skills: In-depth knowledge of the UAE travel market, world
geography, fare construction and booking/ticketing procedures. Proficient in
MS Office Applications, Salesforce, EK reservation systems and any GDS
(Amadeus, Galileo, Sabre). Ability to work independently under pressure and as
a part of a highly contributing team in a fast-paced environment. Communicate
fluently in English with strong interpersonal skills and drive to continuously
exceed customer expectations. Other languages besides English: Safety
Sensitive role: No Leadership role: No
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.
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