Cargo Sales Support Executive

Job Purpose: Provide support to the cargo trade, corporate customers and the
Cargo Sales team by providing pro-active and efficient customer and corporate
driven service in order to increase the customer account base, achieve revenue
targets for Dubai & Northern Emirates and maintain a high standard of service
to Emirates SkyCargo customers Job Outline: - Support Senior Cargo Sales
Executives in managing their accounts and thus assist them in achieving their
assigned individual revenue targets. - Support Senior Cargo Sales Executives
by giving personalised attention to major commercial clients and top
productive cargo agents by attending to their specific needs and enquiries
with the aim of encouraging repeat business - Provide support to the Senior
Cargo Sales Executives by visiting all the cargo agents, commercial houses and
individual clients and resolving their issues in a timely and accurate manner
in order to support operations and to minimise official complaints by the
customer. - Provide rate quotes and other related information to all telephone
enquiries keeping in mind at all times the conversion of enquiries into firm
business to generate additional revenue. - Network with key personnel in all
accounts handled by Senior Cargo Sales Executives to promote and offer
services of Emirates SkyCargo therefore increasing the customer account base.
- Execute account specific marketing and sales strategies in close liaison
with the sales team to capture maximum market share within the account and
thus position Emirates SkyCargo as the preferred carrier. - Execute agreed
strategies to develop identified key revenue generating market segments in
close co-ordination with the Senior Cargo Sales Executives thereby creating
more avenues of revenue generation through new customers - Consolidate market
competitive intelligence through various sources to maintain a leading
competitive edge amongst competing carriers and thereby continuing to position
Emirates SkyCargo as the preferred carrier. - Process confirmation of bookings
from cargo agents on fully booked flights through the allocation system in
accordance with the laid down procedure to generate additional revenue. The
jobholder is required to monitor the utilisation of the allocation and
appraise the Senior Cargo Sales Executive for increasing/decreasing the
allocation when the demand exceeds the allocation or vice versa.
Qualifications & Experience: Logistics/Cargo.Other : ‎5+ Years Degree or
Honours (‎12+‎3 or equivalent) : Knowledge/skills Must have completed advanced
cargo courses with a recognised airline or IATA Thorough knowledge of
reservations system (Sita Fast4/SkyChain) Expert user of Microsoft word,
excel, power-point and other PC systems In depth knowledge of world geography
Ability to work independently and under pressure Excellent telephone skills
Other languages besides English a. Preference for Arabic b. Preference for
Hindi
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.